JTV
Questions & Answers

As a longtime shopper, I can vouch that the gemstones are real. If it's a lab-created version of more expensive gems (i. E. Lab Emerald, Lab Ruby, CZ, etc), the title & description will reflect that. Although quality control is hit & miss, I've tested/appraised hundreds of stones from JTV & haven't had any issues with authenticity. Their treatment disclosures are pretty good for the industry. Might I suggest perusing eBay, too? Lots of resalers (like me) can offer better prices on legit stones & jewelry... plus you get the benefit of knowing your seller has already checked for cracks, chips, etc. To be safe, only buy from US sellers & ask questions to ensure they can respond with some knowledge about their goods. Good luck to you! -Rachel (SpenDen-Jewelry-4-College-Funds)

Great question Theresa! JTV currently accepts Visa, MasterCard, Discover, American Express (and the debit cards backed by any of the previously mentioned companies), the JTV Gift Card as well as PayPal and our own private-label retail credit card, JTV® Preferred Account. Learn more at the link below! https://www.jtv.com/help/orders

Hello Raff! We would be happy to help you! Which item were you interested in? Each item has the product description listed on JTV.com! Give us a call for faster assistance, 1.800.619.3000!

Go read my review, I'm toasted several pictures also. They are as legit as Macy's, Zales Jewelry, eBay go check them out it's real simple. Do your homework

Hello Alesia, we apologize greatly for your experience with your ring. We stand behind our product as advertised and urge you to contact our customer care team at 800.619.3000 (8am-11pm EST, M-F), email us at customercare@jtv.com, or on our Facebook and Twitter so that we can assist you further. Within 30-days of purchase you can return any item for an exchange or return if you're unhappy. We also offer Jewel Safe on the majority of our items at the time of purchase that extend the warranty on an item to a full 2 years after purchase, it will cover any damage, plating or loss of stones!

I have several pieces of Moissanite set in Platineve and have not had any problems. I've had some of my pieces for a few years and am happy with the way they have held up. Moissanite is more expensive than CZ's and I wouldn't expect anything less from Charles & Colvard to set these stones in to. Hope this helps!