Lucy in the Sky
Questions & Answers

Hi Gosset! In general, international orders take 2-3 weeks to be delivered, though can be shorter or longer, depending on the style and your specific location. We'd suggest to reach out to us via our Live Chat during business hours for more specific information:) - Kate

Hi Chris! We do not have a customer service phone number at this time - feel free to reach out to us at shop@lucyinthesky.email or resolution@lucyinthesky.email:) - Kate

Hi Paula! We ship from Los Angeles, and most orders do go out within 2 days, some up to 10 business days. International shipping is free worldwide over US$50 (not including taxes or customs fees) and US$6.90 for orders under US$50. International delivery is 5-10 business days. The average timeframe is about 2 weeks all together, though can be longer or shorter, depending on processing time and potential customs delays:) If you have any other questions, feel free to reach out to us at resolution@lucyinthesky.email:) - Kate

Hi Jessica! We cover the cost of all domestic return shipping for all styles. In the case of any change-of-mind or sizing issues, we offer store credit. In the unfortunate situation that a style is faulty or any other similar issues, we we would give you the option of store credit, an original payment refund or the reimbursement of any repair costs. You can check out our return policy at http://www.lucyinthesky.com/shop/help as well as each individual product page under the Payment and Return Policy section. Feel free to reach out to us at resolution@lucyinthesky.email if you have any other questions:) - Kate

Shipping takes at least a month from my own experience

Sorry but my experience, normally three weeks minimum. Sometimes longer. Don't rely on shipment date given at time of purchase either.