My initial support ticket has not been responded to after 17 days. Why can't you remove my resumes from your site in a timely fashion? Your website says that support tickets are dealt with in just a few days, not weeks.

Tim B.7/5/2018

Scribd has a history of ignoring support tickets. That's how they stole money from me.

tara a.3/19/2017

Stop ignoring my messages scribd! Support ticket #1314432
I want a refund & how back handed of you to charge my card without my consent. Your site says you deal with messages the same day and yet mine are ignored.
Support ticket #1314432

Scribd S.3/9/2017

Hi Michele,

Thank you for taking the time to reach out to us! Unfortunately, and I'm truly sorry for this, we've received a higher than normal amount of emails recently and have been unable to respond as quickly as we'd like to. We know what a pain it is to have to wait in line, but appreciate your patience and understanding none-the-less!

I've responded to your request. Please check ticket #1296757 for further information. Thanks! -Donni, Scribd Customer Support