Summit Racing
Questions & Answers

How easy is it to get a hold of customer service at Summit Racing?

Asked by Stephen C. on 6/9/2019

9 Answers
James M.8/18/2021

Compared to a lot of the other places I called Southwest, pertronix, and a handful of others, Summit performance parts was the only ones that answered and I was connected very short. Of time very happy with the phone option to speak to someone very knowledgeable as well.
Jake A.4/29/2021

Returns don't try If you have a return call for the order line
Gary H.3/10/2021

Easy if you enjoy WAITING & BEING LIED TOO! You CANNOT TRUST ANYTHING THEY SAY!
Stephen L.10/13/2020

VERY DIFFICULT. On my last attempt I was on hold for 56 minutes before I gave up and hung up. It used to VERY easy, but something seriously wrong has happed to Summit's once stellar service.
TAHIR K.9/10/2020

Expect to be on hold for VERY long times, especially when trying to get help with an order already placed or trying to return something.
charles f.7/30/2020

Very long wait time to speak to some one and they could not help me in any way after sending me parts that did not fit properly
Terry S.7/21/2020

I sat on the phone for over an hour last for days and still have not got a hold of anyone
Tim R.12/29/2019

Not easy spent 45 min to a hour each time i called
Corey w.6/9/2019

Terrible. Been a month of emailing and still no response

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