Trip.com
Questions & Answers
Here’s what buyers have asked with answers from Trip.com staff and previous consumers.
15
questions answered
0%
answered within 1 day
Answer:
Do not book with them. If anything happens and you need to modify your booking they will not help you. They have canceled people's bookings at the last minute as well. This company is all about the money. Once they have your payment they are done with you. DO NOT book travel arrangements with them. Read the reviews and I'm speaking from experience. The price is good but if anything happens they will take your money and will not help you.
By AAA R., over a year old
Answer:
Lying/cheating company. When I found out they were based in China, that explained everything. Stay away!
By Karen A., over a year old
Answer:
THESE PEOPLE ARE LIARS PURE AND SIMPLE. THEIR WHOLE SERVICE MODEL IS JUST BASED AROUND LIES. IT TOOK 374 MESSAGES, 167 PHONE CALLS AND FINALLY LEGAL ACTION FOR ME TO OBTAIN A REFUND AFTER AN AIRLINE CANCELLED MY FLIGHT.
By Karl E., over a year old
Answer:
A: Sadie K., Thank you for providing us with your feedback. If we have caused any inconvenience, we sincerely apologize. To better assist you, please send us your detailed concerns and booking details to en_servicemanager@trip.com. So that we can investigate and provide you with the appropriate assistance. Thank you for your cooperation.
By Service M., over a year old
Answer:
Hello Marj L., Thank you for providing us with your feedback. If we have caused any inconvenience, we sincerely apologize. To better assist you, please send us your detailed concerns and booking details to en_servicemanager@trip.com. So that we can investigate and provide you with the appropriate assistance. Thank you for your cooperation.
By Service M., over a year old
Answer:
Hello, Peter C. Thank you for providing us with your feedback. If we have caused any inconvenience, we sincerely apologize. To better assist you, please send us your detailed concerns and booking details to en_servicemanager@trip.com. So that we can investigate and provide you with the appropriate assistance. Thank you for your cooperation.
By Service M., over a year old
Answer:
Hi Nia R. Thank you for considering Trip.com for your travel needs. We have been able to offer customers wonderful trips with trustworthy service for over five years. Your satisfaction is our top priority. We look forward to your next trip with us. Thank you.
By Service M., over a year old
Answer:
Hi Nia R. Thank you for considering Trip.com for your travel needs. We have been able to offer customers wonderful trips with trustworthy service for over five years. Your satisfaction is our top priority. We look forward to your next trip with us. Thank you.
By Service M., over a year old
Answer:
Dear Vinit M. Thank you for reaching out. I understand you have a concern about our product. Please send us an email to en_servicemanager@trip.com so that we can assist you further. Also, to help us differentiate your concern from others and ensure the quickest reply, please include {sitejabber} in your email subject. Thank you for your cooperation and understanding.
By Service M., over a year old
Answer:
Dear Najaat T. Thank you for reaching out. I understand you have a concern about our company. Please send us an email to en_servicemanager@trip.com so that we can assist you further. Also, to help us differentiate your concern from others and ensure the quickest reply, please include {sitejabber} in your email subject. Thank you for your cooperation and understanding.
By Service M., over a year old
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