Vestiaire Collective
Questions & Answers
Here’s what buyers have asked with answers from Vestiaire Collective staff and previous consumers.
26
questions answered
0%
answered within 1 day
Answer:
There are a lot of honest sellers and buyers there (I consider myself one of them) but if anything goes wrong, Vestiaire will do nothing to help, they will spam you with auto replies
By Gabriellla E., over a year old
Answer:
This exact thing happened to me. Completely different top than what was posted. And it still passed their "inspection". I am still fighting with them to no avail. Good luck.
By Silvia T., over a year old
Answer:
Dear Peggy, we kindly inform that as soon as you close your account, your ads will be withdrawn and not visible anymore. Best regards
By Vestiaire C., over a year old
Question:
What is the return policy?
Answer:
Dear Vanessa, you will find on the self-titled FAQ article right below:
https://faq.vestiairecollective.com/hc/en-gb/articles/360004969178-Vestiaire-Collective-s-return-policy
Best regards
By Vestiaire C., over a year old
Answer:
They don't have an email or phone number. Just the link to the chat, so you can never be sure that your message has gone through.
By P K., over a year old
Answer:
Dear S R., we regret not being able to get back to you any sooner. We highly suggest to report this message, as we confirm that refunds are automatic and no action on your side is requested. Thank you very much!
By Vestiaire C., over a year old
Answer:
Dear Tanya, we are sorry to hear that you haven't received your payments! Make sure to contact us in Me > Help on the App, if assistance is still required. Best regards!
By Vestiaire C., over a year old
Answer:
Dear Elizabeth, thank you for your question. We must inform that our lines are currently closed! Make sure to find our available contact methods directly on our Contact Us article, in our Help center. We remain available for any further questions or queries you might have. The Vestiaire Collective Team
By Vestiaire C., over a year old
Answer:
Dear Rana, we are getting back to you regarding the processing of your recent purchase. Please note that if your item has been handled in our warehouse in New York, our services have been put on hold for a few days and kindly inform that we are fully operational now! Please rest assured that we remain available for any verification, if you haven't received your purchase yet. Thank you very much for you for your understanding,
The Vestiaire Collective Team
By Vestiaire C., over a year old
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Typical questions asked
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What is the return policy?
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