I bought a wheelchair Friday afternoon using Splitpay by Bread. The pop-up window for SplitPay timed out before I could be redirected back to the site, yet my money was still accepted, ($137.00). I received an email from Bread saying that my payment has been accepted and that my order was being processed by 1-800-Wheelchair, but no email from them themselves, and I was stuck at the checkout window because the website thought that I still haven't paid because the window timed out. Glitches happen- it's no problem. I called 1-800-Wheelchair customer service and they directed me to Bread to resolve this. Bread took my info and said that they would reach out to 1-800-Wheelchair with proof of payment so that I can get my order processed.

It's Tuesday now and I still have heard nothing, and neither has Bread after they reached out a second time today. I have called 1-800-Wheelchair three times and they keep insisting that Bread is the problem and refuse to let me speak to a manager. The representatives are very kind, but they simply don't have the resources necessary to resolve this issue, nor do they seem to understand the problems despite me explaining it different ways several times over. They keep asking me to give the confirmation number or tell me that I need to check out online! I CAN'T checkout online therefore I CAN'T give the confirmation number, that's why I'm calling!

You can't withdraw nearly $150 from someone's account and then ghost them when they reach out for their product. This is so ridiculous.

Update: I have finally gotten an order placed manually on their side, but I still cannot speak to a manager about the issues I've been having. It's ridiculous that I had to jump through these hoops all weekend to get a wheelchair. This isn't buying a toy or a piece of furniture, this is something that is essential to my life that we have saved up for. I refuse to air my grievances with a customer service rep as they have zero control over the situation, but a manager does have control and I should be able to speak with them directly about these issues, but they keep hiding behind their employees that can't do anything but apologize.

Update: it's been 2 1/2 days and they haven't shipped my product due to "payment issues." But every question I ask is just met with "you'll receive tracking when available" and she won't elaborate further. I don't understand why a f****** wheelchair is so hard to pay for and ship out. It's been six days since my order was first placed. It's a wheelchair. Not a shirt, not a piece of furniture- it's something that people need and they're treating it like a petty item.

Update: One whole week from ordering and they still have not shipped it out. They said it will ship out today and I'll get the tracking number, but it's now after business hours and I still haven't received the tracking so I'm not sure how they plan to pull that off. I would love to cancel the order but I need this chair and it's $200 anywhere else. But honestly it's becoming worth $200 just to never even hear this company name again.