www.Alpharooms.com

I had the misfortune to book a hotel by using the service of www.Alpharooms.com. It is a very easy to book and the prices are very tempting, but the things stop there. After wards there is no communication at all, nor by e-mail nor by phone. In fact there is a costumer service number you can call (very expensive), wait for a response and usually not get any live person. There is a little more luck when you call the numper for booking, but when the other site finds out you are calling to complain, ususally you get put back to the waiting line.

Their cancellation policy is also a ripoff because for +56 days cancellation you would be charged %20 of the amount paid.

My experience is: I booked on February 07; paid in full online for hotel, transfers and paper voucher. There was an automatic e-mail assuring the delivery of the paper voucher within 3 to 5 days. The next day I realized that I need to change something about the taxi transfers I needed and sent an iquiry for change. Then I found out how lousy is their costumer service.

I have sent six e-mails include one to their marketing manager ( I was lucky that I foung out his e-mail address, but this is another story) and spent I do not know how much time on the phone and the expenses with that without result

Then I contacted my Credit Card to see my options, because after all I did not know how favorable their cancellation works (you can do it online). From my Credit Card company I had the assurance that they are on my side in case of cancellation and dispute. I inquried a dispute of the charges an then I did the cancellation online on Feb 27,2010. Today is March 19,2010 I still do not have conformation of the canceled booking by Alpharooms nor refund.