Purchased from amazon. 1 speaker didn't work. Paid to send it back. No communication as to why it didn't work. Multiple people looked at it (also who are DJs) switched chords and all trouble shooting.
Read for yourself:
Dec 8,2021 1:38 PM
The main speaker works fabulous. We have used it since we got it and had left the other speaker as we didn't need it till our event which is sunday. Well today we have had several people try it and we can't get it to work at all can someone contact us ASAP.
Dec 9,2021 9:13 AM
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Hello,
Thank you for reaching out.
I am sorry to hear you are having trouble with that speaker. How what
Port do you have it connected to on the main speaker and have you
Tried changing the connecting wire?
Please reach out with any questions or concerns you may have.
Best regards,
--
Darwin G
Thank you for choosing AudioSavings.
Dec 9,2021 9:23 AM
Line in and line out & yes we tried that as well. And had a DJ who works frequently with speakers come and look at it. He stated the speaker must be bad. How can we resolve this? We still have the packaging.
Dec 10,2021 11:16 AM
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Did you test it using the speaker out? The line out would not work.
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Darwin G
Thank you for choosing AudioSavings.
Dec 10,2021 1:01 PM
Yes we tried everything.
Dec 13,2021 4:01 PM
-- Please reply above this line --
In that case we can setup a return so you can send the speaker back
For replacement.
--
Darwin G
Thank you for choosing AudioSavings.
Dec 13,2021 4:09 PM
Ok how do we go about that?
Dec 14,2021 10:05 AM
-- Please reply above this line --
Dear Britney,
We appreciate you as a customer, and we're very sorry to hear that
Your item(s) have stopped working for you. We are happy to get the
Issue resolved for you, and want to make you 100% satisfied with your
Purchase again.
Your Return Merchandise Authorization (RMA) for warranty service
Number is: *******
When returning the your item for servicing please do the following:
1) Print out, fill out, and separate the lower section of this form.
2) Securely package the item into a shipping box. Please be sure that
The item(s) are packed with enough protective materials to ensure that
They are not damaged in transit. SHIPPING DAMAGE DUE TO IMPROPER
PACKAGING MAY VOID YOUR WARRANTY.
3) Include this email along with the merchandise in the shipping box
(remove bottom section first).
4) Attach the lower portion of this form to the outside of the
Shipping box for smoother processing.
5) Ship your item with a courier that provides tracking and insurance
(Fedex, UPS, USPS, DHL, etc...) for your protection.
** IF YOUR SHIPPING ADDRESS HAS CHANGED AND IT DOES NOT MATCH THE
ADDRESS OF THE ORIGINAL ORDER/ ADDRESS LISTED BELOW, PLEASE CONTACT US
VIA PHONE OR EMAIL TO UPDATE YOUR SHIPPING ADDRESS. WE WILL ONLY SHIP
WARRANTIED ITEMS BACK TO ORIGINAL SHIPPING ADDRESS UNLESS WE ARE
NOTIFIED. PLEASE DO NOT INCLUDE NOTES, OR ADDRESS CHANGES IN THE
PACKAGING OF THE RETURNING ITEM.
Once we have received your item for servicing at our warehouse
Facility, processing and testing generally takes 7-10 business days to
Be completed.
Once your item has been received in and processed you will receive an
Email providing you with confirmation with an update on the service of
Your item.
ATTENTION INTERNATIONAL CUSTOMERS
Please contact your local customs department regarding what
Documentation you need to provide when sending your item back to
AudioSavings for warranty service,.
Again, Thank you for your continued patronage and I hope that I am
Able to serve you again in the near future.
Sincerely,_AudioSavings.com__Please feel free to call us at *******555_
RMA WARRANTY SERVICE SLIP
Alangurli, Britney
RMA#: *******
Please describe the issue(s) with the
PRODUCT ID
ITEM NAME
QUANTITY
PRICE
SHIPPING
TAX
TOTAL
RPG152K V2
ROCKVILLE RPG152K DUAL 15 POWERED SPEAKERS BLUETOOTH MIC SPEAKER
STANDS CABLES
1
$0.00
$0.00
$34.01
$34.01
RPG152KV2 BOX 2
RPG152K V2 BX 2
1
$0.02
$0.00
$0.00
$0.02:
Dec 22,2021 12:04 PM
It's on it's way back to you guys...
Attachments:
Unnamed. Jpg
Dec 22,2021 1:14 PM
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Thanks for providing that info. We will update you once it is
Received.
--
Darwin G
Thank you for choosing AudioSavings.
Dec 31,2021 8:45 AM
Dear Britney, This email was sent to you to let you know that we have received back the merchandise you ordered from AudioSavings.com
Item NameQtyQty to ReturnReasonDescriptionResolutionRPG152K V2 BX 211Warrantyrepair/replaceNot_Decided
We have inspected the merchandise you have returned on RMA# ******* and are processing your resolution. Please allow 3 - 5 business days for the return to be processed.
Thank you for your continued patience, and if you have any questions regarding our return process please let us know.

Sincerely, The Audio Savings Team
AudioSavings.com
Email - [e-mail address removed] *******338

Jan 13,2022 3:39 PM
So I received this item back. & was never informed of what was wrong with it in the first place. Was it fixed? Replaced? Communication would be ideal. -Britney
Jan 13,2022 6:02 PM
-- Please reply above this line --
Hello Britney,
Thanks for reaching out.
I checked the notes and I can see here that the tech team checked the
Unit and they found no issue or defect that is why it was sent back to
You.
Kind Regards,
--
Jhona DP
Thank you for choosing AudioSavings.
Jan 14,2022 8:49 AM
Then why is it not working? This is ridiculous that we paid for this and paid to ship it back. No communication till after the fact. We will never use you guys and hope people read the review I am about to write for this terrible service.