Recently Bell change some receivers not supporting HD anymore and they are providing us with another model rental free of charge so we wouldn't loose the signal and the tv by the same token. All good until a recent update on my receivers and one decide to quit because of it. I chatted with Bell to try and fix and return the signal to no avail. I was told that they would send me another one FREE OF CHARGE because it was their fault the same model as the one I previously received to replace the obsolete one. After weeks with no receiver being ship to me, I chatted again to be told that the receiver in question was not ship because it's not free the other twit put is foot in his mouth by telling me that. I spoke to a manager (speaking I don't like with Bell I want everything in writing either email or chat because when it comes to Bell they are ALL LIARS) and was told that he shouldn't have said that nothing is free with Bell. He propose to a free receiver and would sent a technician FREE of charge again to install it and also in writing on the techinician work order FREE INSTALLATION. To my surprise the invoice of June I am being charge for the receiver. I sent it back along with the rental because I don't anything in my house that belongs to Bell. July invoice I am charged again for the receiver and all of this is in writing and they acknowledge that they did in fact received the receivers. I chatted again and yes I was told it takes a couple of billing to be fix. In August again the invoice is wrong and by the way I did pay as usual my service but not the extra charges for the receiver and the free installation. I talked to a manager and he gave me his name and phone number in Montreal and explained what happened. The receiver was in fact credited but not the installation of which he did credit me at the time. If you don't check with Bell or keep your mouth shut, how much people are they going to scam and stiff them of money that we don't owe them? So I was credited for the installation and charge for May which I paid. Comes September invoice they are charging me late fees. I called this dude manager scammer in Montreal left messages and he never returned my calls. This is what I mean by nothing verbally with Bell all in writing. I am stuck paying late fees because they won't send it to collection for a small amount but will give me a bad credit that's how Bell work. They are rotten lying scammer and never never ever never will I have anything of their junk in my house all my receivers belongs to me. They can keep their free rental in a year they will turn around and charge me oh yes scammer I wish you would have competition like in the US Rogers and videotron are not competition they are communist scammers just like Bell. I wish they would go belly up