Back in March I use their product for the first time after unboxing it having bought it several months prior in preparation for my aging dog. When I did finally use it, it damaged my carpet and immediately I reached out to them and tried to figure out if it was something that I had done wrong or anything like that and they decided to open a claim without my request or acknowledgment. After doing this it made it so that I couldn't file a homeowner's claim for the carpets that were damaged or even a warranty claim through the carpet company. I proceeded to keep working with them and despite them requesting that I make time for them to call me. They never did make the phone calls and then after getting transferred several times to different people because supposedly they kept asking to let the person go. I finally got someone that did absolutely nothing but drag his feet and make excuses and ridiculous offers. After a month of them not doing anything and me having to eventually let them know I was going to replace the carpet because it was in my office and it impacted my business as customers obviously could see the giant stain and they acknowledged it but afterwards then tried to say that I did not give them appropriate time and they wanted me to look into redying the carpet. I did so post facto and it would have been just as expensive to do that as it was to replace the carpet and there is only one guy in my area that does it and he even said that he probably couldn't have matched my carpet due to the complexity of the colors. After sending all of this into their customer service, they refused to acknowledge it and continued to make offers to refund me for the damages at less than 20% of the cost. Furthermore, keep mind, I had already had to send in my machine and then they waited until 2 months in to request the formulas expecting me to just keep it and then when I inform them that I have thrown it out they made it out like it was my fault and when I even made the valid point that the label they had sent me to send in my machine did not include any liquids to be sent. They refused to acknowledge any wrongdoing and continued to put it off on me. And then when I did get my machine back I proceeded to videotape me unboxing it and using it on a test fabric at which time it spout water out of its electrical sockets. And when I let them know that this was a thing and I attempted to send them the video. They not only didn't want it. They just acknowledged the fact that this happened sometimes and they put the machines together wrong but that doesn't allow them to accept any responsibility or culpability towards the damages of carpets because there's no way that they could put together a machine that could damage something even though shooting water out of electric sockets is completely. After months of robotic responses, I finally got the better Business bureau involved and they have continued to do the exact same thing where they just continuously request the same receipts and the same statements. Even though everything's been provided, I would not do business with these guys. If someone told me this was the only company to clean my carpets, I would go out and get a scrub brush and do it myself.

Video added but first couple of minutes cut out so that I could make the size requirements per this site.