The company exhibits a mixed reputation, with customers praising its affordable pricing and trendy product range, often appreciating the quality relative to the cost. However, significant concerns arise regarding delivery delays, with many customers experiencing long wait times and inadequate shipping communication. Issues with product quality and sizing inconsistencies are frequently mentioned, alongside difficulties in the returns process and unresponsive customer service. Overall, while there are positive experiences, the recurring complaints about service reliability and product satisfaction suggest that improvements in customer support and fulfillment processes are necessary to enhance overall customer confidence.
This summary is generated by AI, based on text from customer reviews
Very happy with the size and the fit and didn't wait that long toe it to arrive
Placed an order beginning of June, my order was forgotten about. After 3 weeks I chased this and they immediately sent it out. It's now been 7 days, a month or so in total and I am still yet to recieve my order...
Unsure how an order can be forgotten about but will not be ordering again
The clothes do not fit the size, the size information is not correct
Quality of items better than I'd expected but to return anything… they make it so difficult! Absolute nightmare and has definitely put me off using them again. I won't be recommending for others to use them either.
Lovely shoes fitted perfectly. Love them. Will deal with you again.
Again order took a very long time and not happy with purchase
Very fast and easy just hope that order is as good as it looks.
Did not receive items ordered March 22 2024 and not refunded. Have had no luck in someone responding back to me
Too long to receive did not get it in time for my event
The apparel was of such poor quality that it fell apart when it was tried on.
Was concerned it took a long time for delivery but was reassured this was normal and l would receive goods
Great products great prices and a great company to order from
Die gelieferten Produkte waren in zwei Fällen von Minderqualität und zweimal identisch obwohl im Shop unterschiedlich bebildert dargestellt. Umtausch so gut wie unmöglich, nur Rabattangebote..
Been waiting 5 weeks and still haven't received my order
You have asked for feedback on items that I have yet to receive after 7 weeks
Ridiculous response
It's been over a month and i havent received my order
The dress I ordered did not turn up.even after a month although company were quick to refund. Would not buy again
Waited 7 weeks for my order to then receive poor quality goods not sure what the material is but I'd definitely not stand near an open flame. Packaging off the dresses was chicme not boutiquefeel so probably the same
I don't like the quality of the blouses I bought from you
Answer: They suck at refunds and make excuses. Such bad customer service.
Answer: THAT'S A SIGN. DO NOT ORDER FROM THEM! I ordered 3 blouses and they were too big. I returned them in a flat rate package thru USPS and because it only had a tracking number and not the weight they refused my $66 refund. Yet still, they have my returned items. Therefore, they have my money AND items they surely will resale.
Answer: Unfortunately takes about 6 weeks at least that's how long it was for me and I was not satisfied with their clothing
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