1 review for BrainHQ is not recommended

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Yusuf Y.

Sweden

1 review

11 helpful votes

If you encounter problems, they will suspend your account rather than helping you solve it

September 17, 2020

The support response speaks for itself: https://drive.google.com/file/d/1GdIeIs12O9hidVHinRkvPgxptVN9HEIq/view?usp=drivesdk

(Short summary: I've reported a bug, with a screenshot attached. Rather than acknowledging my question or even that there may be a problem, or that they'll look into it, he completely avoids he question and starts lecturing me on the fact that I didn't have a question mark in there, and therefore there is no question.)

Then, I contacted their VP of marketing and explained that I got a snarky support response.

Believe it or not, after this, they actually *SUSPENDED MY SUPPORT ACCOUNT*.

So they are so egocentric that rather than acknowledging that there may be a bug, they suspend a client so they can bury their head in the sand!

Screenshot from the suspension as proof that I'm not making this stuff up: https://drive.google.com/file/d/1vbXyeapS80uW2lEVzFtve5N-OhIvHCdY/view?usp=drivesdk

Date of experience: September 17, 2020