-Miss sold product
-It took over 5weeks to have Internet installed.
-1 40min phone call reassured it would work by 12pm on the 4th Jan.
-Another phone call.
-I had to take a day off work on the 7th for a emgineer to come round.
-Found the issue was external and I had wasted my time for no reason.
-Television package still not working.
-Broadband works for 18 days however we are informed we have gone over our usage (40gb) even though I was told we have unlimited.
-2 phone calls - 2hours wasted, told that sky want to take over the line and we were being disconnected, I told them we didn't want this and was the first we'd heard of it.
-Internet works again.
-Broadband stops working on the 26th.
-Follow online instructions.
-Hour phone call doing line test.
-Promised call back, this does not happen.
-Another phone call having to repeat myself again - told issue would be resolved in 48hrs.
-Still no solution another phone call having to repeat myself again.
-Sent email with details - no response.
-Complaints team call me when I'm at work I request call back they don't call between hours agreed.
-Another phone call and I am once again having to explain myself while
Being put on hold.

I am disgusted in this customer service. I have never been treated so poorly in my life and would never let anyone I knew go through the ordeal I have had to experience.
Hours on hold listening mind numbing crackling music. Incompetent staff who pass me around so I have explain myself every time. I want a email address so I can speak to one person and I can actually reply at times that fit around my work and commute. I leave the house at 6.30am and get in 7pm. I have been unable to do my work emails. Watch the subscriptions to Netflix, Amazon prime and the tv package that I'm paying for. And data on my phone ran out.

Issue still unresolved!