My fur baby was diagnosed with a heart condition where she would need to be on medication for the rest of her life. I decided to go to Chewy to have her medicine auto shipped each month so I could feel at ease that she would have it.

From the beginning I had issues with Chewy and my vet communicating for the prescription approval. My vet said they never sent an approval request, Chewy saying they did. Meanwhile my fur baby is waiting and in need of her medication. Which led me to just going to my vet and getting a few pills until they got things straightened out.

After that ordeal I finally had things going and my order was coming in each month. Until a few occasions where I would not get my prescription on time so I'd have to yet again go to my vet and get a few pills to hold my dog over. Then it would get back on track and shipments would come on time. Now as soon as I get comfortable and get to feeling a bit secure about my dogs medicine coming consecutively, I get a shipment with just one of her medications in the package! No warning, no explanation, no email, nada. So I called to see what was the issue now. I was told by one person that they made a mistake and she would have the other medication expedited. Two days later I checked and the medication was "pending shipment". I called again and was told that it was noted that the meds was back ordered "again I was not aware" however that was a crock because the first person I talked to said it was in back order so she didn't understand why both prescriptions weren't shipped together. THEN I was told by this person that it wouldn't get to me until Tuesday, which meant my dog wouldn't have this pill for 6 days! NOT ACCEPTABLE! So what do I have to do AGAIN? Yup, go to my vet and pay yet again for a few pills to hold her over until the shipment comes in.

I'm really sick of these people with no regards for pets that rely on their medicine for their livelihood! It's like they don't care or understand the seriousness of it all. My fur baby has a heart condition, hello, that's pretty serious. Needless to say I'm over this Chewy company and will be finding someone a lot more dependable and a lot less stressful for my little family. This is most definitely my last shipment. They have totally lost my business and I would never recommend them to anyone I come in contact with.