Absolutely horrible, it all started with the Comcast installed HBOmax app on my main cable box, spent two hours on chat because I was unable to get a human on the phone for them to tell me that I needed a tech to come out, the tech arrived two days later walked in looked at tv issue and stated the problem was the modem, he replaced modem only to find that wasn't the problem, turns out it's a bad box, he proceeds to inform me that because he's a Vermont tech he doesn't have Massachusetts boxes but would have a Massachusetts tech return the following Friday between 8-10 a:m to replace, I take that Friday off work to wait for tech however tech was a no show, spent another two hours with chat team and finally convinced them that it was a box and to please send me one they agreed, new box delivered on Tuesday of this week, finally had time this Friday morning to install, followed directions to the letter and nothing happened, box wouldn't load and now the other 4 boxes within my home won't work, another you guessed it 2 hours with tech chat for them to tell me they have to send another box however they could also save me money on my monthly bill without loosing service, I agreed, come home from dinner turn on showtime to find I no longer have it nor do I have epic, then I get an email from Netflix that my credit card is being charged for subscription, but I had a Netflix subscription thru Comcast, so once again I go on chat, they inform me I don't have for mentioned channels, after another hour of chat I told them to have someone call me directly, mind you I called the corporate number earlier today and spoke to an escalation specialist who insulted me with a $51 account credit for lack of cable box use but not the $650 I'm out for lost wages for the no show tech on previous Friday, I wish I could change providers but I have no one else in the are.
Has an individual sued Comcast and been successful?