I am moving out of state, and to lessen the stress of moving, I thought to hire a moving company. On 04/21 I sought service from this business, and we went through the process of getting a quote and arranging pickup dates.
When we spoke about payment options, they said they only accept non-credit types of transactions. I advised them that since I am buying a house, I am a little tight on cash, and I would have to look for a moving company that could take credit cards.
Wanting to make a sale, the rep asked what the problem was. I told her I could pay the deposit in cash, but the rest I would have to pay by card. She got approval from dispatch that the person picking up my stuff would take a card and I could move forward with the transaction.
This arrangement was not honored.
The DAY That the driver was supposed to pick up my stuff, he informed me that I would have to pay by debit, cashier's check, or some other non-credit method.
When I called the company to ask for an explanation, they said the driver didn't have a card reader. I told them this wasn't what I agreed to and that I didn't have a way to pay otherwise. I told the person on the phone I would have to cancel, and I wanted my deposit back. They altered the conditions and didn't inform me. The whole point was to pay by card or not at all. They trapped me into giving them the deposit and then didn't inform me of the changes. The last person I talked to said she saw the notes in my account where I was promised these conditions, but there was nothing we could do. When I asked for my deposit back, she scoffed at me and said I wasn't getting my money back, citing it was too late to get my deposit back. To get me off the phone she said she would call me back after talking to upper management about refunding me and it seems they have blocked my number - as every time I call, I get a message saying the mailbox is full and to call again.
So, they made an exception to put me at ease and lock me into a contract, took my deposit of $1,200, did not honor the exception, and now I am blocked from calling them to get my money back. I am moving in 2 days and had to scramble to rent a truck to drive.
I tried looking for a corporate number to call, but the only published number is the one for customer service. I am shocked they blocked my number instead of acting like adults and trying to make this right. If this is how they act when something goes wrong, how do they have such good reviews?
I will be filing a complaint with the BBB and seeking legal assistance in any way necessary. I have given them several opportunities to try and correct this, but they have no interest or intention of having a shred of decency.
Save yourself the hassle of dealing with a shady business. If something goes wrong, or if they make promises they have no intention of honoring, they will just take your money and block your number.