On 10/15/2019@ 6:13pm I placed an order for $127.12 paid using my PayPal. I received an email confirmation of my order from Blick Art Materials, as well as payment confirmation from PayPal.

10/16/2019@ 9:02am I received an email with shipping confirmation from Blick Art Materials.

10/17/2019 I received an email from Blick Art Materials Credit Department stating; "our system attempted to charge PayPal for the $127.12, PayPal declined as the authorizations had all been voided. The 2nd one is for duplicate Order #*******. You can see that it was successfully charged. Please either contact Customer Service at *******787 to arrange for the return of this unpaid, duplicate Order #******* to us, or provide a credit card to pay for the $127.12 owed on it."

10/17/2019@ 11:24am called Blick Art Materials Customer Service and spoke to them about this error, and they reiterated that it was I who made the error which caused a second order to be sent without payment. I told them I would send the duplicate order back to them when I received it. I asked for a pre-paid return shipping label, to which the representative was very hesitant to provide, but did so in the end.

10/22/2019@ 11:55am received my order.

10/23/2019@ 11:36am received duplicate order

10/24/2019 Went into the FedEx Store to drop off duplicate order.

10/29/2019@ 10:00am FedEx delivered duplicate order, signed for by their representative.

11/12/2019 Received a letter sent by Blick Art Materials Collection Department entitled "Final Collection Notice (dated 11/7/2019).

What's going on Blick Art Materials? This is totally unacceptable!

Kudos to PayPal for competency and not allowing a duplicate charge of $127.12 to my account. Imagine if I had paid using my credit card!