This system has not been designed for use in hospitality. It is so bad that even though I'm still paying for it, I have purchased another system (Abacus in case you're still searching - fabulous).

Firstly, Eposnow freezes regularly. The system is also unable to perform the most basic of functions, which means errors (and big disruptions to service) are guaranteed to occur in your venue if you use this system.

For example, the most basic function (seeing a separation between entrees and mains) can not be done. This means after your staff have entered an order, there's absolutely no way for them to check they've entered the correct items as entrees or as mains (in cases where customers order an entree as a main for example, there's no way for them to check this has been done correctly). In contrast with other systems I've used, where you can easily enter any food items as entree, and you simply tap a 'line' button to separate entrees and mains - easy (opposite to eposnow that requires a stupidly long process).

This is a basic requirement for a smooth-running venue & the system can't even do that - and this is just the beginning.

You also can't add one-off items easily, for when a customer orders a salad not on the menu (for example) but the kitchen can easily make it. This means that if staff have a special request from a customer, your staff will be spending a stupid amount of time at the register trying to get it programmed in to the system.

The system is not intuitive at all and is more complicated to use than other systems, wasting unnecessary amounts of staff time just trying to get an order in. Not to mention all the issues that come up after an order is placed (eg incorrect items coming out for entrees or mains), as a result of how the system is programmed.

On top of this the system keeps freezing. If you want a reliable terminal that won't freeze in the middle of service definitely go elsewhere.

Other issues:

1. It's not 'plug and play' as the sales rep might tell you. After nearly 3 months in (I've now decided to just get another system), the system was still not functioning well enough for us to be able to use it during service. The system doesn't even arrive with enough paper for you to actually use the printers for a shift!

2. You get charged for things you haven't even ordered & when you call the 'account' line to try to resolve it you can't get through. Best part is that if the overdue bill is not paid (a bill for an item you didn't order), you get LOCKED OUT of your system - it's crazy!

3. There is no support during hospitality hours so if your system freezes (or anything else), you're screwed. And good luck trying to get system support during 'business hours'. The 'tech expert' (as lovely as he is), doesn't actually know how all parts of the system wirk, to efficiently get you set up.

3. If you want to make adjustments to your products or prices away from your venue (for example if you're working from an office or from home), you won't be able to unless you pay for an extra license… yup, a whole second license.

4. The system does not integrate with CBA terminals.

5. Poor customer service. 3 months in & I am still CHASING issues up (they don't seem to like returning emails /calls- good luck).

All this before even getting into the details. I have now stopped trying to get a resolution & have decided to just go with another system, despite still paying Epos now - that's how bad they are.

My guess- those using it successfully must have VERY basic requirements.

If you have a professional venue & you want a system that is designed for hospitality & is easy for your staff to use (ie no mistakes during service), go elsewhere.

I have worked in hospitality for 25 years and can assure you that this system will not help you run a smooth, professional hospitality venue - it's simply open to too many errors and disruptions occurring.

I have used other systems at other venues and am kicking myself for trying eposnow. I now have so much more appreciation for other systems!