DO NOT USE FRONTIER COMMUNICATIONS AS YOUR PROVIDER! I have been back and forth with this company since April of last year. I had been a customer with frontier from June of 2022 until I called and cancelled March 30th of 2024. Following the call, a frontier technician came to our house and disconnected the service and removed their equipment the first week of April. The next month, I was continuing to be billed for the service. I called again and was informed that the woman who I spoke with did not cancel the account as I had asked and she had confirmed to me, she only paused it for a month. We had no equipment at that time and had a new internet provider through Spectrum. Since she failed to close it as she informed me, the representative from headquarters informed me on June 14 that the account was officially closed and to file a dispute of the charges since I had not been using their services since the equipment was collected at the end of march. I filed the dispute and was STILL being charged each month for their services. In addition to this, the visit from the technician who removed the equipment from our house at the beginning of April was not logged, so they have been trying to charge us for that as well. At the time that I filed the dispute, the charges equaled $254.80. The total continued to increase (despite the dispute and cancellation of service) until it reached the current balance of $461.85. I have just received a message from a collection company about this charge affecting my credit. I have been back and forth in communication with this company, and no one has helped me. I HAVE SPENT HOURS ON THE PHONE WITH THEM TO RESOLVE THIS! I have filed a complaint with the BBB AND sent an email to their CEO. They are unprofessional, incompetent and unwilling to help you. They do NOT value their customers and have made my life hell for almost a year by adding charges to an account THAT DOESNT EVEN EXIST.

I CANNOT TELL YOU TO NOT USE THEM ENOUGH!