Here is what transpired on that night October 15,2024. We visited the store and the gentleman operating the Davie, FL. Store was Ryan. He was really nice, full of information and willing to share. We pointed out that we were looking for the PS5 and wanted to know which one he would recommend either the digital one or the one with DVD rom. He gave us the his pitch and we said ok, we will take one of the one that come with the game (bundle). When he looked up, he noticed that it was marked incorrectly and he said, that the prices were wrong and quickly changed them. We were shocked because he immediately started pricing it at the new price. We were like no, however, as we move back we notice that there was a PS5 with NBA bundle and informed him that we wanted that one. We took the box and he looked at the price $449.99 and said again that the price was wrong. He started again for the third time the process of changing the price in front of us to $499.99. We asked for it to be honored and he said no, but he would speak to the manager. He called her gave her some of the story and she stood by his refusal. We were very upset because it was the 3rd PS5 that Ryan changed the pricing in front of us and did not honor the price.
The Manager should have automatically honored the mistake, at the very least as a for of good gesture for identifying the errors. Further, Ryan should have never changed the prices in front of us or any customer. It was not that we did anything wrong, we willingly pointed out the mistake and accepted it being a one of and then the second but when the third one happened, now its basically a different situation.
We just wanted it to be honored, give us the price difference and let us be, there were no arguments, no back and forth. All we said was, that such was not right, not fair and not ethical. Ryan did not reply.
Oh, we did get the opportunity to snap a picture prior to Ryan changing the prices.
We have communicated with about 5 customer service people and they all accept blame, apologies but nothing else (no honoring of price etc.). We gave customer service multiple options and nothing. For such is that we have decided to bring it to this forum. This is the most irresponsible and unethical company i have ever dealt with. I would still accept an offer from the store if called upon, but that will never happen. Buyer beware!