I get that COVID has slowed deliveries down, but company should inform customer of delays. Item I ordered was never delivered.
Received email stating gift basket had been delivered on the promised date but I checked with recipient and they had NOT recieved it. Checked tracking details on website and it said package was still in another city. No estimated delivery date was given.
I then contacted GourmetGiftBasketStore rep who said it was out of their hands and problem was between delivery co and me! I explained I purchased item from them, not the delivery company, and they should ensure its safe delivery. After some back and forth she said she would check and get back to me with delivery date. I never heard from her again.
The recipient then called the delivery company (CanPar) and after being on hold for 2 hours still did not reach anyone.
So weeks after the item was supposed to be delivered the recipient drove 55 miles (one way) to CanPar facility in city named on tracking site and was able to pick up the package herself. Not the way I wanted a gift to arrive -- with recipient having to travel to pick it up!
I notified GourmetGiftBasketStore and have not heard from them.
I understand delivery delays, what I don't understand is GourmetGiftBasketStore refusing to keep me informed of delivery status and taking no responsibility for item being delivered at all.