My recent experience with this terrible company:

I originally scheduled with the shipper to receive the order on 3/2. I set aside a half day to receive the delivery; the shipper did not attempt delivery on that date. I called the shipper the next day on 3/3 and they offered no explanation and said delivery would be made later that day. They did not come to my property on 3/3.

I then contacted Home Cinema Center the evening of 3/3. The gentleman I spoke to on the phone said I would have to call back the next morning to speak to customer service. He has a distinctive voice. I called back the next morning to speak with customer service; the same man answered the phone and suddenly he reported he was customer service and took down my information.

I eventually received an email from Kelly who had contacted the shipper. Kelly stated that the shipper had attempted delivery and nobody was home. I indicated to Kelly that this was impossible because 3 people were home at the time of attempted delivery, including someone working in the driveway all were expecting a delivery. Kelly indicated that the shipping company had GPS and could confirm it; I asked for a printout of the delivery attempt, in part to help troubleshoot the situation. Kelly did not respond to this request. Kelly indicated that I would have to set aside yet another 4 hours, and pay the shipping company directly for them to make a 3rd appointment for delivery, and that if I did not do so by 3/8 the mattress would return to your store and I would be assessed a large shipping fee and another large restocking fee on the return.

My wife contacted the shipping company on the day of 3/7 to schedule yet-again with the company. In the course of her conversation with the company, the company acknowledged their deliver attempt on 3/3 was made to the wrong property. They were unable to schedule delivery and were to call back that day, and never did. My wife called again on 3/8 and finally scheduled a successful delivery on 3/8.

The mattress arrived in an acceptable condition but did look like it had been dropped off a truck several times. The packaging was barely adequate and the product did have a small scuff of dirt when removed from the wrapping. The larger issue, however, was that the company had sent the wrong mattress. At that point I had had such a terrible experience with Home Cinema Center, and its agents, I gave up.