Firstly, I love Horchow (Neiman Marcus) and their unique, quality furniture. This review is a bit lengthy, but it may save you a headache and help in your decision.

I purchased a sofa and chair from Horchow recently. The sofa arrived damaged. With my past experience, sofas and chairs are originally packaged in boxes and or crates after being manufactured. I'm going to go out on a limb and say that this sofa and chair were originally boxed and Sun, LLC removed them from the protective box or crate, wrapping each in blankets.

This is what is printed on the Horchow website: "Sun Delivery and their affiliates specialize in "blanket" wrap for heavy and ornate furniture.". I imagine, if you asked why the furniture was removed from the original packaging, Sun would say that they had to inspect the furniture to insure it was not damaged prior to shipping and delivery. If you asked me, I would say the furniture is blanket wrapped so that more furniture can be stuffed in a delivery truck.

So, take it out of the original box and plastic protection and have warehouse workers with probably dirty hands in a dirty warehouse, blanket wrap nice clean, expensive fabric furniture... Brilliant.

The chair I purchased also arrived in a blanket minus the plastic protection. You would think that professionals would at the least cover the chair first with plastic and then wrap it with a blanket. I'm not a professional furniture wrapper or delivery service, but I have excellent common sense. If you are going to blanket wrap fabric furniture and not first protect it with plastic, wrap it in a white blanket to prevent color transfer.

Looking at the chair, I could make the argument that the white fabric on the chair is not as white as it should be, due to blue blanket rubbing against the fabric. I guess, if the fabric isn't ripped or the arms and legs broken, I should be happy it was delivered. SMH

I originally ordered two sofas. I cancelled the order for the white sofa when the estimated delivery date was pushed out 3 months; I have no clue if I would available for a delivery 5 months from now. In hindsight, I probably saved myself another headache; a white sofa wrapped in a blue blanket... no thank you.

According to Horchow, I have to wait 2 weeks to be contacted by the delivery company to schedule the return of the sofa. Now, I have to make sure I am in the city and available for the next 2 weeks. Lastly, I have to wait until Horchow receives the furniture back, before I can get a refund. I have $4443. 44 tied up with Horchow and no usable sofa, due to Sun, LLC's blanket wrap and negligence. BTW. Horchow did offer to send another sofa, if I paid another $4443. 44 and waited for an estimated shipping date sometime in June. Let me think... same shipping company, $8886. 88 out of pocket and delivery maybe sometime in August. Thank you, but no thank you.

I would give Horchow 5 stars for the quality of the furniture, but due to my experience with this purchase, 2 stars is being generous.