Placed an order beginning of last week, was given 4th December delivery date, thought it was strange at the time to organise a delivery for a Sunday but ikeas a huge company, they know what they're doing... NOPE! They charged me £15 for the delivery that as yet has still not arrived, they're using DPD which is the worst courier company by a country mile in my opinion, these cowboys either don't deliver at all or dump your goods in a busy main street for anyone to lift! Many, many experiences of this so I am qualified to comment. The tracking information did not update once over the whole weekend, then on Sunday evening (after I should have already received the items) I get an email to say its been delayed in hinckley, England (I'm in Edinburgh) I contacted ikea and should have really just bashed my head off the wall, would have been quicker and less painful! They have refused to refund my money until DPD conduct their own investigation as to why my items have ended up miles away and still no delivery date in sight. Apparently it can take 3 -6 working days for DPD to investigate, so another week without my order or without my money. Then ikea cancelled my order but said once they receive the items back only then they will refund me?!?! Are you serious? So a week to find out it's delayed another week for DPD to confess to losing/damaging my order and then god knows how long until ikea receive it back...plus the wait on the money hitting my account! Disgusting service. I'm housebound and heavily reliant on online retailers and their chosen couriers being competent and reliable at their job! Ikea is neither and DPD should be out of business. If ive not received the order and ikea know it then why are they withholding my money?! Wasn't even a big order, so I'm assuming could easily have been delivered from their Edinburgh store, only god knows why they have sent it from England. After they cancelled my order I got another email from DPD to say it was now delayed at Birmingham, so it's actually travelled AWAY from my address?! Beggars belief. I will NEVER order so much as a meatball from these incompetent cowboys in the future. Happy to take your money at the click of a button but no one wants to help nor acknowledge when problems arise. They have 7days to return my money or I will contact my bank and they will reap it from their account. It's absolute daylight robbery. I have no delivery and no refund, I'm beyond furious. Please save yourself the hassle and order elsewhere. Its worth it to pay a bit extra to actually receive what you order. Ikea ain't heard the end of me.