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iLookGlasses

Overview

iLookGlasses has a rating of 4.7 stars from 764 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iLookGlasses most frequently mention customer service, good quality and great prices. iLookGlasses ranks 11th among Eyeglasses sites.

service
73
value
6
shipping
6
returns
3
quality
739
This company responds to reviews on average within 14 days

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1,456 reviews
How would you rate iLookGlasses?
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Canada
1 review
0 helpful votes
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Second Time Happy Customer
February 6, 2025

I have used your services twice at different times and have been very happy with both purchases. You were recommended to me by my daughter who also made purchases from you and was happy with your services, as well.
Thanks,
Gary R.

Date of experience: January 27, 2025
Canada
1 review
0 helpful votes
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Very good product and service
January 26, 2025

I am a repeat customer with iLookGlasses. The website is user friendly, convenient and most importantly economical. The product quality is good. Value for money. ILookGlasses always has offers which I enjoys. Best experience from past many years. Recommended.

Date of experience: January 16, 2025
Illinois
1 review
1 helpful vote
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Great customer service and excellent glasses!
March 30, 2025

The customer service team is very helpful and assisted me in changing my address after a mix-up on my part. They also reached out to ensure that the glasses I ordered were correct as they differed from past orders (I needed a slightly looser pair to wear when experiencing a migraine). Altogether, I would highly recommend this site and look forward to ordering my next pair from them as well!

Date of experience: March 20, 2025
Canada
1 review
1 helpful vote
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Fast service, good glasses, good price
March 6, 2025

I made a PD mistake and customer care caught it and contacted me before filling the prescription. Very diligent. My only comment on the glasses is I wish they offered glass lenses. I prefer a heavier pair of glasses. Other than that, they offer a wide variety of frames, in both metal and plastic and half frames, so I am a return customer. My son also gets his glasses here. PLUS...they are a Canadian company!

Date of experience: February 24, 2025
Canada
1 review
0 helpful votes
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This was my first time ordering. I ordered a pair I found a bit bigger than I normally wear. I ordered a second smaller pair and waited to have them both in hand to compare so I could make a better choice. I was contacted by iLook warning that the size was different than my previous, which at that time they were not aware of my size. I ended up returning the first pair which was made easy to do with the very clear procedure iLook communicated. The refund took a while but in the end came through. The customer service is top notch. They were in constant contact with me throughout the process even following up with a phone call by Zoey who was lovely and understanding and encouraged to always feel free to reach out if I needed any further assistance. So proud this is a Canadian company.

Date of experience: March 31, 2025
Canada
1 review
1 helpful vote
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Satisfied Customer
April 10, 2025

I've purchased three pair of progressives, one pair are sunglasses and I find they first quality glasses and I will return in the future. If you're like me you're hesitating at first but go ahead everything is guaranteed.

Date of experience: March 31, 2025
Canada
1 review
3 helpful votes
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First time ordering online
March 27, 2025

It was first time I have ordered glasses online. I measured my old pair of glasses and aimed for very similar dimensions as I knew what I want. It took a couple of weeks to receive my glasses and everything was great. Frames quality is good, lenses are good as well. Just tools some time to get used to my new prescription, that's it.

Thank you for your service. I will return for more and refer you to my friends.

Date of experience: March 17, 2025
Canada
1 review
1 helpful vote
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I was cautious that these glasses would not be what was advertised but that vanished when I received my first order of glasses. They worked out better than I could believe. I then ordered multiple glasses for other members of the family and some of the prescriptions were quite unusual. I received a follow up email to verify what I ordered which were completed in a decent amount time. The only thing that caused me some concern was shipping was sloooow but that is the problem with Canada Post. Maybe a courier might speed up delivery. This was money well spent.

Date of experience: March 20, 2025
Canada
1 review
1 helpful vote
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Great value
March 28, 2025

Shopping for prescription glasses was easier than expected. ILook glasses made it so simple that I have been telling all my friends to check them out. After placing my order they even called me and asked me to please verify my sizing and after I had a family member measure it turned out to be a different size which tells me they really care. My glasses took about 7 days to arrive and I was very pleased with the quality and price.
I will definitely be ordering from them again.
Thank you iLook

Date of experience: March 18, 2025
Canada
1 review
2 helpful votes
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As a 'three-peat' client, I couldn't be more satisfied. Over the past several years, I've returned to iLookGlasses again and again for prescription glasses. Each and every time, I have been totally and completely satisfied with the results, in the quality of the product, and of course in the price. I have, and will continue to recommend iLookGlasses to family, friends, and even people I don't know.

Date of experience: January 16, 2025