So the first time i called my call was answered pretty quickly no problems there, the 2nd time i was on hold for an hour and 43 minutes the lady that answered the phone was very nice and listened to my concerns but unfortunately she couldnt do anything because the system had crashed so she could do bare min. But helped the best way she could then she had to transfer me to someone else for my 2nd question because since the site was down she couldnt get me that information so the 3rd time im on hold for 30-45 mins, at first when the lady got on the phone she sounded like she had an attitude but i didnt pay any attention to it i was still respectful i told her my information and the back story to why i was calling and apparently she wasnt listening because i had to repeat some of it including my name. She asked me if i would hold for 5 to 10 minutes, i did felt like longer but it didnt matter i was just glad to finally be able to hopefully get my questions answered, so anyway she finally comes back on and tells me something and once again i was being nice and i told her but thats not the information i got and i got this on the computer when i done my taxes and i never got a letter or anything so then as im trying to explain to her she says "like i have said " and got loud and i found that disrespectful she wouldnt listen to what i was trying to say and was being rude because she kept being loud talking over me saying "like i have said" it aggravated me so i told her you are being rude loud and disrespectful and i dont appreciate it! And then when she said bye she said byyyyeeeeeee(like byyyyrrrrrrrooooonnnnnn) no, she was very unprofessional. She was not acting like a person from the irs or a customer service rep. I use to work in that field your suppose to listen to the customer and be respectful! At the end of the call i did get disrespectful back with her and she did NOT like it, she should have treated me with respect. I didnt have a problem with any of the others.