I recently purchased a SS 23 Saint Laurent leather jacket worth around Euro 2116 from Italist.com. However, when I received the jacket, it was a SS 2018 item. Despite providing all necessary evidence, including their invoice, model number on the jacket's tag, and a verification letter from the official Saint Laurent customer service, Italist.com refused to take responsibility and used the excuse that the Italist tag and boxes had been removed. Additionally, I discovered that my item had been removed from their website after I made a complaint, indicating that they recognized their mistake.

As a customer, I find it unacceptable that a store would sell a 2018 item as the latest season 2023 to deceive customers. This has been the worst online shopping experience I have ever had. I strongly advise anyone considering shopping with Italist.com to reconsider and think twice before making a purchase. While positive reviews for Italist.com can be found on different reviews platforms, readers should approach these reviews with caution and consider the possibility of fake or biased reviews.

Updated on 2/8/2023

Italist responded to me after I posted my review in social media about my terrible shopping experience, blaming their misleading advertising on an "unfortunate oversight" and they only offered me a refund option due to "system constraints", which feels like a cop-out for a paying customer who ordered an item advertised on their website. Italist even tried to blame me for removing the tag, rather than taking responsibility for their mistakes. Their approach prioritized their interests over finding a fair solution, which is why I plan to file a complaint with the FTC to protect my consumer rights since I insist on receiving the advertised SS 23 Saint Laurent leather jacket that I paid Euro 2116 for.

Updated on 8/8/2023

I recently received confirmation from Official Saint Laurent that the jacket I bought from Nugnes, an Italy-based store via Italist.com, is not an authorized retailer. In addition, the jacket I received was an off-season SS18 instead of the advertised SS23, raising the possibility that it was either a pre-owned item or sourced from a second-hand boutique, rather than being a brand new item. I have attempted to contact Italist management by email for further clarification, but they have not communicate with me since I declined their refund option.

As a customer who paid a substantial amount for this item, I believe it is within my right to raise these concerns with Italist.com. Italist.com should be accountable for providing accurate information about the products they sell and should be transparent about their policies regarding item authenticity verification. Therefore, I would appreciate it if they could provide me with documentation or a verification letter to confirm the authenticity of the item and the partnership between Nugnes and Saint Laurent.