PLEASE STAY AWAY FROM IYOGI. STAY AWAY.
I called on 12th November. The number I rang was a KODAK number. IYOGI intercepted this call, or they advertised as Kodak. A very helpful lady answered my call. SHe told me she would help and attach my printer. She spends hours and hours and hours on my PC. I lost over half a day from my work. She told me my PC was FULL of viruses, over 169. If I did not let her take them off my PC, it would crash. As a novice, I was worried about this, so I agreed for her to take over my PC.
SHe told me I had to Pay £119.99. I relectantly agreed because I did not want my PC damage, I had recently purchased it. They told me I had 24 hr cover for any I. T. problems in the future. The lady ran an unauthorised diagnostic test for me. It showed lots and lots of errors. This was strange because my PC had hardly been used and the internet had hardly been used. Later I was told by BT, this was a scam. WHen I asked the lady to re run the diagnostic test to show she had fixed the problems, she refused!. I have tried to call IYGOI, but they do not answer the phone. I have been scammed and conned out of £119.99. I have asked for a refund for which I am still waiting for. I have alerted KODAK they are mis representing them. I have called the Indian Police and going to write to the British High Commission in New Delhi. This company has caused me a lot of problems and my PC is damaged and will not print. I am unable to delete their docking icoms on my desk top. I am not sure what other internal damage they have caused. The lady agent told me lots of lies. Please do NOT deal with this company. If they have conned you, please do call the Police and try to get them closed down.