My experience with Jewelry Room has been incredibly frustrating and disappointing. I ordered items in November as Christmas gifts, but the package I received contained the wrong items entirely. The package was addressed to me, and the tracking number matched the one on my account. However, the items inside were for a charity event in Washington, for someone with the same first name as me.

Hi Hannah, apparently we sent a wrong package to you. The items were for a charity event next week in Washington. If you can help us send it to them immediately, it will be appreciated. Be happy to give you a $150 coupon to spend on our site and of course the postage price.

Please kindy help us as the charity event is really meaningful!

Best Regards
Sophia…

Adding to the frustration, I paid $60.33 in duties and taxes upon delivery, only to find out the package wasn't even mine. It was also almost a $200 order. I was then asked to remail the package to the correct recipient, with the promise of reimbursement for postage and a $150 PayPal refund as compensation. While I mailed the package back, it became clear that the company used me to avoid import fees, as the return label created in fedex showed it the label was first made to their address in Hong Kong then deleted and replaced with the Washington address which upon googling was another branch of their website.

After returning their items, the communication stopped entirely. I reached out multiple times to inquire about my actual order, the reimbursement of my $60.33, and the promised $150 coupon, but received no response. It's been over a month since this ordeal began. I had to escalate the issue through PayPal just to try and recover my money, which I did end up getting the duties and fees back and a bit of the $150 promised.

I inquired again two days ago about my actual order and still have not received a response.

This whole situation has left me feeling scammed and incredibly disappointed, especially during a financially challenging holiday season. I was relying on my order for Christmas gifts, but instead, I've been left out of pocket and without the items I purchased.

As well, on the site when I set my max bid I never exceeded $16. However some of the items I won says I bid $26. I wrote this off as a mistake on my end and paid for the items. However after all of this I don't think it was a mistake on my end.

I wouldn't recommend shopping with JewelryRoom unless you're prepared for potential mishandling, lack of communication, (unless they want something) and additional financial stress. This was a terrible experience, and I'll never shop with them again.