12 reviews for Kaiser Permanente are not recommended
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California
2 reviews
1 helpful vote

AVOID
December 15, 2023

I went to Kaiser because my wife's employee switched healthcare plans. I saw Dr. Hensel but he made no attempt to determine why I was there and what my medical problems were. He asked me two questions, one being "Am i depressed?" to which I suggested that for someone who just had two heart attacks and a stroke, lost their health, job, and income-I'm doing ok. The Dt. Walked out, saying he needed to make a phone call. He did not discuss suicidality. He told the manager to call the cops as he thought I was a danger to myself. I never heard from him again. Dr. Hensel had NO TRAINING in placing a hold on someone who needs special care and support. Kaiser offers the training for a 5150 to all their staff, they just never bothered taking it.
I waited 45 minutes for the Doctor to return. The 5 officers did not identify themselves and attacked me, tackling me to the floor, giving me a severe concussion, and putting their knees in the middle of my back, crushing my spine. My shoulder ligaments are also still damaged after 5 years. I have had extensive surgery on my spine. Prior to the assault I did not have chronic diarrhea. Incontinence. Or erectile dysfunction. A CT myelogram revealed that I had severe compression of my spinal cord at T11 T12 and that the cord was whitening as a precursor to chord death. Of course the Police Department offers 5150 training to all officers. They just didn't take it. Police with NO TRANING in 5150 as well.
I had surgery as soon as I could and have experienced maybe a 5% recovery from my previous symptoms. I've had major spinal reconstruction surgery with instrumentation and fusion. I am 5 years out from surgery and still in constant pain. I was released shortly after being taken to Santa Cruz County Jail. A real 5150 requires a 72-hour hold in a Psychiatric facility. I was out of jail in 5 hours.
A CT myelogram revealed that I had severe compression of my spinal cord at T11 T12 and that the cord was whitening as a precursor to chord death. I had surgery as soon as I could and have experienced maybe a 5% recovery from my previous symptoms. I am 5 years out from surgery and still in constant pain.

Date of experience: December 15, 2023
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