BANK OF AMERICA Claims Resolution…
BANK OF AMERICA Claims Resolution Center:

RE: Complaint against KPL TECH SOLUTIONS
On 08/29/2021 I discussed with Jonathan Wick of KPL Tech Solutions set up a "custom website" for a total of $700.00 and having them perform regular SEO google optimization services ($350.00/month) on a month to month (no contract) basis. On 08/30/2021 the first 30-day payment of $350.00 was deducted from my BOA business account.
Then on 09/07/2021 a $500.00 charge was executed and on 10/21/2021 another $200.00 (totaling $700.00 for the custom website) was charged for the completion of the website. Since the website was completed I have investigated and found that KPL Tech Solutions simply used a standard $50.00 template on Word Press, instead of a custom site that would provide specific business content for prospects. KPL charged me $700.00 when I could have simply signed on with WP, purchasing my own space and template for under $100.00. KPL bought a cheap template and simply plugged in my company information with no customization, as Jonathan had agreed to do. I already had a WIX site that was paid for a year in advance with its own template. Instead of using what I already paid for they plugged in their Word Press page, which I have no control over.
On 10/04/2021 Jonathan Wick called me to discuss the progress of my website and the promised optimization, and then on this date I was charged $200.00 and was told much later that it was for "SEO consultation". I did not authorize this charge, nor did I receive any consultation. It was simply a verbal report by Jonathan regarding the SEO progress.
I have since investigated my Google ranking for Taskman Home Services LLC and have found that my business name "has no Google ranking at all", even though I paid KPL $1,050.00 (#3-$350.00 payments on the dates of; 08/30,09/28,10/26) in a 90 day period, showing absolutely no progress.
KPL Tech Solutions uses deceptive and dishonest methods to unfairly charge for services they have not provided.
Update: 04/18/2022 A few months ago I posted my complaint letter to BOA disputing about $1,800.00 in charges for services paid and not delivered. I also filed a complaint with the AG office in Missouri. I have recovered most or all of the money they charged not doing what they promised. Now I am dealing with my business website that they created, which doesn't rank on Google and doesn't have a functioning contact form for potential customers to reach out. The website doesn't even list my contact business number on the first page. It's costing me allot of lost revenue and personal financial loss as well. As a result, I'm struggling to keep a roof over my head. KPL has bee notified that their defunct site must come down in ten days or I will file a civil suit for damages. KPL agents push their customers to make reviews once their website is up because this is the moment when a customer is initially pleased with the results. Once a video review is posted, a few weeks later one realizes that he's been taken advantage of. I hired a tech to trace PKL Tech Solution's origin, and it appears that although they use an office address in the US, their boiler room is actually located in a hotel room in Noida, India. They have a cubicle in a large office space that leases a desk and a computer hook up for internet. I will be working with the Missouri AG office to encourage further investigation into the matter would encourage anyone who feels misrepresented to file with their local state Attorney General office as well.