Being 'Home Alone' has a whole new scary feeling now that I have no phone service. Unfortunately, I had ordered a new phone for its safety features as well as its ease of use. I did not consider that if the phone does not get a signal, it does not matter how easy it is to use or what safety features it has.
The problem started yesterday [November 18,2022] when I called Live!y to activate my new Jitterbug2. I was on the phone off and on from ~8:30 AM to 4:20 PM when Live!y customer service hung up on me. [Thinking back, I now wonder IF that was the end of my phone service?] It was a long, frustrating day. Afterwards I was exhausted.
My first call to Lively lasted ~ an hour with one person, then she transferred me to someone else. I'm already getting frustrated. The second person asked me the same questions as the first person. Why? Then I was told what information I needed to get from inside my phone in order to transfer my present phone number to this new Lively phone. Before I ordered the phone, I was told this number transfer would be easy. Now I have just been told that the hard part will getting the information I needed.
[I got the needed information, then called Lively again.]
I now had the password plus a photo of the inside of my phone. This happiness was premature. I spent almost an hour on line with my second Live!y customer service person. He said that I did not have all the information he needed. YET, I had given him everything from inside my phone plus the password. [I do not think he really knew what he was doing because the third person used the information I had given to the second person.]
After going through a lengthy identity verification process, this third Live!y customer service person said she could get this all straightened out. After ~ half an hour, it looked as if I was finally going to get my long used old phone number put on my new Jitterbug2. After being told it was all straightened out, my phone call was ended. I had a question to ask, but she was gone. Exhausted from using the phone all day, I sent an email to Lively. I still have not hear back from them.

I am not sure what was done by this third person, but neither phone is now receiving any signal. I tried a few times, then bundled up to walk down town to see if there was a problem with our service here. "No, our phone is working great today." I tried using my phone in their office. NO signal. Why is my phone not receiving any signal?
I sent them another email telling them I now had NO working phone.
Winter has started in Maine. I do not drive. So I really need a working phone. As of today, November 26,2022, my new phone has not arrived. I have a friend who will drive me to Walmart to get it activated when it does arrive. How Lively killed by signal receivers on both phones, I do not know. I do know they do NOT respond to any emails from me OR respond to my my efforts to get help through their "Contact Us" link on their site. Then do not seem to care about me as a customer at all. I have gone to my bank and put a stop payment [$22 charge] on my automatic monthly payments. I have also initiated a stop payment on the charges to receive the phone. NOTHING works, so why should I have to pay. HORRIBLE experience with Lively!