I saw on their website that they give a $75 discount if you order 2 Dirt bikes. I was going to ship them both to one locations, however I decided to call them and ask if I get the discount if both bikes are shipped to different locations. I spoke with Bob and he said yes, however I had to place the order over the phone. After placing my order he asked to send him a copy of credit card and drivers license which I did. I asked Bob if I will get an email confirmation with my order information. Once again he said yes.
After 4 days I still did not receive any order confirmation. Called them, asked for Bob but spoke to Chris who said I will not receive any confirmation because it was a phone order. Bob never called me back so I called again and finally got him. He said email confirmation is on it's way but they never sent it. I called again to inquire about my order (not sure who I spoke to this time) and they asked for an order number. I told him I have no information regarding my order because I never received a receipt nor any confirmation. They finally send me a tracking number for one bike that didn't provide any information regarding the destination... unbelievable...
I decided to check my credit card account and saw that they charged me the full price without the $75 discount and still no order confirmation with itemized purchased receipt.
Once again I call them and now spoke to Joe ( I believe he gave me a fake name because he paused after I ask him) I explained to him that Bob took my order by phone to insure I get $75 discount. He said that was a mistake and that I will be charged full price. I asked him 'Do I have to pay for Bobs mistake?" He said "Yes basically you do".
So now they will not pickup my calls and decided to email them again. In my message I asked Bill (the manager) if there was any way we can resolved this issue other than cancelling my order? Maybe throw in a Peewee chest protector ($60 item). He said no and cancelled my order.
Do not trust these people. They will lie to you. I had to go as far as cancelling my credit card because they had a copy. Bill as a big ego and employs a bunch of thugs. This is an internet based business so they probably do a lot of volume sales and can care less about their customers. This bad review will join dozens of others.
Ultimately they did me a favor. I used tboltusa.com/ to get my bikes. They were pure gentlemen and I save $150. I also received my order confirmation with an itemized receipt.