I booked and paid for a car trailer 3 days prior to requiring it and they sent me out the email with the booking number and receipt. On the day of picking it up, they sent me a text message asking me to call them. As I was working with my phone on silent. The operator told me the trailer I had booked, all of a sudden wasn't available and that I needed to pick one up from somewhere else and she gave me the address. She told me to use the same booking number. I booked the original trailer for 9 hours, so was to pick it up at 1pm, then return it back by 10pm. I picked the new trailer up, they had no idea I was picking it up, so had to sign in again on their electronic booking system. He then printed me off a receipt as proof of taking the trailer and I took the trailer. When I had completed the work earlier than expected, I wanted to return the trailer back to where I picked it up from, however the business had closed. I then rang up the place I had originally booked and they told me as I didn't pick it up from them, they wouldn't allow me to drop it there. I then rang Move It Yourself and the woman there was disgraceful and basically told me it was my problem and I had to keep it over night and return it to where I picked it up from at 10am in the morning. I told her I had booked the trailer to return it at 10pm the same day and it was there fault that they couldn't give me the trailer that I had booked and paid for and that I had nowhere to store it overnight. I told here repeatedly I had nowhere to store it overnight, nor could I return it at 10am in the morning as I was working. She kept telling me over and over that I needed to keep it overnight and basically that it was my problem. DISGRACEFUL SERVICE NEVER AGAIN