If I could rate a zero I absolutely would. This company is fraudulent in their claims that the app would be "invisible" and that the user wouldn't even know it was there. They are fully aware that if you have a device running Android 10 or higher this is simply not possible. However, they will NOT tell you this information upfront. I installed the app after confirming via their website that my device was compatible and reading other reviews. After installing I found that the app icon is visible on my device. In addition, because it is highly visible it can be easily uninstalled. I tried hiding it in other apps that can disguise it as a calculator or lock it from being uninstalled but this rendered the app useless. So I contacted support via chat less than 12 hours after installing the app on my device for support. It was at this time that I was told that I could hide the app icon in a folder. I attempted to do this but found that my Motorola phone does not have this option. So, again, I opened a support email for further assistance. I was sent again the youtube video link to hide the app icon in a folder. When I sent video demonstrating that this wasn't possible, I was told they were giving me their paid tech assistance for free to resolve the issue. I downloaded the teamviewer software they required, set up an appointment and the first thing tech support tells me is that it is not possible to hide the app icon on an Android 10. He doesn't even try to work on the phone. Instead, he transfers me to billing department. The billing departments response is "Your issue will be escalated to our Billing Department. Our Billing Agents will contact you by email within the next several business days regarding your cancellation request. We appreciate your patience!" but what happens is that they send me the youtube video to hide the app icon in a folder. Again. They are simply trying to run the time clock out on the 14 days they have to issue a refund. They know that the app cannot be invisible on my device and they admit their website is deceptive. Yet they won't give me a refund to which I am entitled. I've been jumping through hoops to get this app to work on my device and I've complied with every request given to me. This company is fraudulent.