I ordered 2 shirts from Nautica.com for my husband's birthday. When he opened his gifts and we unfolded the one mostly white shirt we found some black dots near the fold line. It looked like whoever folded it had a pen in their hand. The marks weren't terrible but the shirt was not cheap and it was a gift. So instead of trying to see if I could launder it and have that fail, we decided to return the shirt and have them send a replacement. I called customer service and sat a long time for my turn. The girl I spoke with seemed distracted. I had to give my order number and several other items of information multiple times. She also was clearly not listening because she finally said they would send me an e-mail with a return label and once they got the damaged one back, they would resend the shirt in the right size. WHO SAID ANYTHING ABOUT A WRONG SIZE? I corrected her. She said the email would arrive in 24 to 48 hrs and I should then take the return item to UPS. I waited past the 24 to 48 hrs and in that time got multiple Nautica emails with product promotion but no return label. One email showed the shirt I needed to return and then have resent and said I had viewed it and there was now limited availability So I called them again. More wait time. When it was finally my turn I reviewed everything... more trouble with this woman getting the information. Multiple repeats... She said the email would come from UPS not Nautica. So I checked and there were none from UPS either. When I told her there was no UPS email she told me that she would wait another 24-72 hrs and call again. I asked if there was anyway to reserve another shirt in medium due to the limited availability. She said no just wait the additional 24 to72 hrs. I told her waiting that additional length of time for a simple e-mail is unacceptable and asked to talk to a supervisor TWICE. She finally said ok and put me on hold. After a few seconds she said she couldn't locate the supervisor... Call back later or give her a call back number and the supervisor would call me in... Wait for it... Yes you guessed it... 24 to 72 hrs... I flipped and said that 24- 72 hrs is ridiculous since that's what I was Already complaining about. She corrected it to 24-48 hrs in a less than customer service voice... so here I sit... still waiting. No more Nautica for me. How is that even customer service? More like customer dis-service.