9 reviews for OJCommerce are not recommended
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Pennsylvania
2 reviews
0 helpful votes

Worst Customer Service Ever, Never Again!
April 16, 2021

First of all I thought I was ordering through Walmart because it was Walmart.com but they use Walmart to lure customers in and then you are stuck. I will admit I made the mistake and ordered the wrong size barstools, so I thought ok no problem, I will just return these and get the size I need. So when I started the return on Walmart.com it said I had to contact the "seller" so I did and in the meantime I reordered the stools in the size I needed so they were on the way. The next day I get an email from OJCommerce giving me an RA number and then proceeded to tell me that the return shipping is up to me and to use my carrier? I don't have a carrier so I get online to buy a shipping label through ups or fedex, $62.00! For shipping on an item i spent 125.00. I called the company and said can you recommend a cheaper carrier or can I use your carrier and get a label for a better price? Nope you are on your own, they won't do anything to help you. So I am just stuck with the product I don't want because I am not spending half the cost of the item to send it back. I was so upset and felt sick for wasting so much money. I'm thinking why would Walmart let this company use their name and then treat their customers like this, Walmart doesn't do this, I have never had an issue returning things at the store. So I actually reached customer service at Walmart and they did not like what I was telling them, the rep said she would have been very upset as well that if she buys something and it was mistake or the wrong item she doesn't expect it to be an issue to return it and get the correct item, so she made everything right in the way of a refund and she said they were going to escalate this claim and look into the policies of OJCommerce. Hopefully there will be something done about it. So the moral of the story is, if you order from the company make sure it's exactly what you want and that you have made no mistakes on your measurements or colors because if you have to send it back on your own it won't be worth it and you will be stuck with it and they know that. Hayneedle sells this same kind of merchandise through walmart and they allow you to return it to the store if you need to, next time I will pay closer attention to who is actually selling what I a buying. And I hope that this will help someone else from getting themselves in this same situation, you are best to stay away from companies who treat their customers like this.

Tip for consumers:

Make sure you definetly want

Products used:

I had ordered bar stools but I need a shorter stool after I got them.

Date of experience: April 16, 2021
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