OnlineCityTicketsReviews 8,983

I bought 2 tickets to a concert and had the "fees" included in the price. I was quoted a price of $89.00 and an extra $7.50 for instant delivery. Upon checking my email, I noticed that I was charged $253.00! I tried chatting with them, but they were closed, so I sent an email which they have not responded to yet. I got the tickets and there is fine print at the bottom that states the following: "*OnlineCityTickets.com does not provide refunds or exchanges for ticket transfers that were not accepted or declined. All sales are final." I was directed to this site directly from the Venue's website, which I now believe was hacked somehow. I bought another ticket as I had another guest wanting to join us, but this time went to Ticketmaster and only paid $81.25 including fees. TOTAL RIPOFF!

A scam DO NOT order from them. Will not send you the real tickets for your concerts. Called customer service to get more information and could not get ahold of anyone so I sent an email which was never answered. Finally go through a week later and they told me they are not a scam (something a scam company would say) and they would not refund my ticket that I never received. Be careful out there and make sure you are buying from a reputable seller. Lesson Learned

I wish I could give 0 stars! I bought my tickets through this company for Alan Jackson concert. I bought my tickets in 2020. The concert was rescheduled twice before finally coming to the same venue in 9/30/22.
When I took my One City tickets to be scanned, I was rudely told that my tickets were invalid. I was both devastated and frustrated. I will never buy tickets from this company again! I will also make sure that my friends and family will never buy tickets from this company either.

There was garbage everywhere and a strange smell. At one point I saw a fight that didn't get broken up. I did not feel safe.

Bought tickets for Santana and earth, wind and fire in 2019, the concert was in 2020. Of course it was "postponed" to June of 2022. 3 years and day of concert and I have still not received my tickets. Call 48 hours prior like their ridiculous policy says to be eligible for returns. Now they want me to wait 2 hours before the show, with my group of people all in limbo on whether I will actually get the tix. They have had 3 years, what makes me think they will deliver last second. First and last time ever using this crooked site, STAY AWAY FROM USING THESE CROOKS!

Please don't buy tickets from these thieves! Always buy directly from the event organizers. My event was cancelled (or as they call it postponed INDEFINITELY) and they don't want to give me my $300 back. The venue was giving money back to everyone, on the spot, at the time when the event was supposed to happen, but since I purchased my tickets from these thieves, I can't get my money back. If the organizer is returning money, I don't understand why they can't return (please don't say policy as you know this is bull$#*!). INDEFINITELY can be in 5 years when I will not be able to attend. PLEASE DON'T DEAL WITH THEM!

Purchased REO Speedwagon tickets through this website. The concert was posponed twice due to Covid. They would not refund the money unless the concert was cancelled. When the concert finally got here, the tickets were never sent to me. I called customer service and they said they would investigate and get back to me which they never did. I have contacted them 4 times to get a refund and they put me through the same routine every time. Going to investigate and let me know in 3 - 5 days. Not once have I gotten a response from them. I'm resigned to the fact I am out my money. It is time this company goes out of business. If you are reading this, please use another ticket company. Using this one is going to be nothing but trouble for you!

I purchased tickets to an event that was later canceled. Despite contacting them multiple times, they will not refund my money. I emailed twice, which they ignored. Then they sent me to live chat and said that I had opened a dispute with my bank (which I had not). They repeated this lie but could not tell me which "bank" I had supposedly opened a dispute with. So now I have opened a dispute. This has been a lot of wasted time. Maybe they are okay if your event is not canceled or moved. But if so, good luck. I am still fighting to get my money back.

Tried to get refund as soon as COVID hit and the concert canceled on a TBD. 1.5 years later they have a date and my wife can not be exposed to COVID they will still not reimburse or even try and resell
We spent over 2k for these seats that will go unused
This site is the worst cant reach people if you do they have nothing to say but we cant do that
Never buy from them again

I ordered 4 general admission Chris Stapleton concert tickets for my wife and our friends from Online City Tickets. Even general admission had numbered tickets, and they were consecutive. When we arrived at they scanned our tickets at the gate. 2 of us were allowed in and the other two tickets scanned as invalid tickets. The box office wouldn't help us because the tickets weren't purchased through them. Calling Online City Tickets was a waste of 35 minutes. I never did get anybody on the phone to help me while standing at the gate as if I bought some fake tickets from a shady guy in the parking lot. We were out of luck! NEVER AGAIN. DO NOT BUY ANYTHING FROM THIS COMPANY.

Tickets purchased in January and the concert is in 4 days. No tickets delivered. Email sent to OnlineCity, with no response. I just called customer service and was on hold for 1 hr and 40 min, then disconnected. The venue is refunding ticket purchases, if requested, due to the Covid spike. Unfortunately, I had not purchased tickets through their site as I could not find up-close seats. Having been hospitalized for Covid myself, my wife and I do not wish to attend the concert. OnlineCity will not refund the tickets nor have they been delivered so I can resell them. Customer service is not a priority with OnlineCity. Buyer beware.

Didn't refund money from canceled show. When trying to use credit for another show that got rescheduled couldn't get tickets from the original show date. Never risk your show to them

OnlineCityTickets refuses to refund cancelled events even though the online policy that is posted on their website states they do. They do not return e mails or calls. They are not refunding based on covid-19. This is ridiculous since Covid or not they are not honoring their policy of refunding cancelled events. Do not purchase tickets from this company. They are very dishonest.

Purchased 3 Red Sox tickets. They emailed me to confirm order. Section infield grandstand 14 row 20! There Is NO row 20 only goes to 18. Filed a fraudulent claim with this company. Also filed with my attorney. Do not purchase from this company!

This company should be close, they are a ripped off company, they are a joke. I bought a tickets for Aventura concert and I'm the kind of person that read refund policies before buying anything, when I bought the ticket the policy said that for postponed events they cannot made refunds but if the concert get cancel they will provide a full refund so I agree to that. I called yesterday asking for the refund since my event was cancel and they told me that I will receive a refund and asked me just to wait for the email confirmation, so today June 1.st 2021 I received an email saying that they just change the policy and they are going to give me a credit. I do not want a credit, I want my money back, that was what I agreed when I purchase my ticket. It's so wrong. I will go to the end of this. It's ridiculous, I don't agreed for the new policy that they just changed for their convince. I want my money back #order #*******.

Charged $100 extra per ticket plus 170 in fees... event is now 2 years past and won't refund, saying it is 'rescheduled'.

Purchased tickets to Elton John for this past May. Obviously, the pandemic forced the show to be "postponed". OnlineCity will only refund your money if an event is cancelled. So, today I learn the show has been "rescheduled" for 2022!- 2 years from the original date! Who knows where I (or Elton John) will be in 2 years, or what kind of shape either of us will be in? When you purchase tickets, you are paying for a specific event at a specific time (or at worst within a reasonable time frame). However, in the minds of OnlineCity mobsters, "rescheduling" gives them the right to keep your money indefinitely. It's a pretty good business model where the seller takes no responsibility for not providing services which were purchased in good faith. But, not so good for repeat business.

I bought two tickets for Charlie Daniels in Charleston, WV for the middle of August, and of course he died last month. I contacted Online City Tickets about my refunded. I was told I would be getting a coupon to be used in a year's time. Really! With COVID-19 how many concerts are going to be available. Also I no longer travel long distances to go to concerts. I asked to speak to a supervisor and was told I couldn't speak to one. The oriental girl also would not give me an address. Do not do business with this company! Rebekah B.