Grooming appointment booked at W 92nd and Broadway. I brought my 10 month old Cockapoo puppy for the first grooming session.

The guy groomer Andres Ochoa took her at 11 am. I asked what would it take him to trip her and he said 3 to 4 hours. I left my dog with him and left.

Got a call an hour later at noon and he said she had a bath but got freaked out on hair dryer and this is why she needs to sit there in get dry and its gonna take her another hour or two and another 3 hours from when shes dry.

I did not understand why it would take a 10 month old puppy that much to dry out but i said ok ill come back in about 3 hours to pick her up.

He did not say anything in return neither he confirmed it. This is when i realized something was not right and it is not ok to keep a dog in a small storage cage for that long when her appointment was at 11 am.

At 3 pm ( exactly 4 hours after i left my dog with him) i came over to pick her up and i saw him grooming some other dog and not mine.

I asked him and the girl at the grooming reception where was my dog and if shes ready or not. Groomer was aggravated by my question, turn toward me and said my dog is still in a closed cage waiting to get dry.

I said that this is inappropriate and he cant keep her locked for 4 hours while she surely went dry by noon and he went more apathetic and said he never knows how much it would take him and now he needs to finish the other dog he took and i have to wait another hour and than count 3 hours from then which would had come to 5 h total to my dog being in closed case in storeroom with other upset animals and than another two if im lucky for the haircut.

I said to him i can not allow my 10 month old puppy to sit whole day in case in isolated area with no water waiting for him to find time for her and he freaked out and said ok, take her, i cant do this appointment anymore, went to storage and brought her back, sat her on table, turned around and left. In other words my dog sat there for 4 hours and he refused to start any following work on her.

Nothing like lets find a way to solve this or I'm
Sorry it took that long or let me take her now and finish the other dog later, none of this happened except of a direct exposure to complete indifference, disregard and a surreal ignorance toward a customer and its pet.

I filed a complain to several organizations and i just wanted more people to know of this incident and his name. The guys name is Andrea Ochoa, general manager was at vacation and there was no-one interested in listening to me.

None of us deserve this attitude and if you get to choose grooming options, Petco on w92 and Broadway cant be the mentally safe place for your dog