There are several things they advertise that they don't actually do. Their so-called free- forever plan it's supposed to be a free membership that you can have forever that you can send one postcard a month to an inmate forever and never have to pay. What is it in actuality? In actuality it would be a great idea except that they're postcards have not worked on their website for over 6 months, going on a year... I've emailed and asked about this and said how are you advertising a free forever plan with free postcards when your postcards section doesn't work and hasn't worked in a long time so really there's no such thing as a free forever plan because when you sign up it doesn't work so why are you still advertising it this has been going on a long time. They basically told me to pay the money to get the full membership which I did but the postcards still do not work even when you pay it says sorry our postcard is down get back to us later. Also they advertise if they have your letter shipped out within 24 hours and that they are unlimited this couldn't be further than the truth. In actuality it will take 4 to 5 days sometimes a week for your letter just to be printed out and another four to five to seven days for it to be delivered. Now when they say unlimited letters that's great unlimited sounds awesome right? In actuality they do not let you send a second letter until the first one has been delivered to the inmate. So do the math. If your letters are taking two weeks to get to the inmate and you can't send one until the other is delivered you're actually only getting to send your loved one two letters a month and that's exactly what's been happening for months. The same goes with the photos you can't send more photos until the first ones are delivered and the photos take even more time than the letters... So what are they really offering when they say unlimited postcards photos articles oh about the articles, article section does not work either has not worked in a very long time when you try to send your inmate and article which is supposed to be included in the plan it says please contact us articles is not working and then they don't answer the phone. So all there advertising is false. They say free photos,articles, letters, and postcards and greeting cards unlimited for $5 a month. What you actually will get is zero postcards zero articles that section will not work and you will get two letters a month if you're lucky as well as being able to send out photos two times and two greeting cards and those take forever so probably only one greeting card. I've complained about all this I've complained about the false advertising I've written reviews everywhere I could find so hopefully if enough people complain maybe they'll fix things. It was a great idea and website when I first tried it and they did what they said they were going to do. Now I know they got a bunch of big government contracts and it seems like they don't seem to care about the little guy anymore their system has gone down 100%