Imagine finding out that you are paying for a service that drives ROBO CALLS AND PHONE SOLICITORS TO YOU!

My 2000 Camaro was well maintained and I have receipts to prove it. It didn't have any major problems and ran great. At about 120,000 miles it intermittently (3 or 4 times) cut-off upon entering/exiting driveways over the course of 2 months. Yet, it would start back up immediately and did not cut off while I was driving. However, the last time it cut-off the check engine light came on. A co-worker told me she used Wayne & Dave's Automotive for some of our clients, which is why I took my car there.

I described my car's problems to Tina, when the shop opened. She recommended a full diagnosis of my car. I agreed and left it there. I called the shop around 12 pm because no one called me. Again, I spoke with Tina and asked if they diagnosed my car yet. She said yes, but the repair bill needed to be written and they'd call me back.

Later, Tina left me a detailed voice message stating, "If we did everything that needs to be done, its $915…That's all four O2 Sensors, Top End cleaning, clean Mass Airflow Sensor, and the diagnosis time. So, give me a call back & let me know what you want to do, *******924. It's about 1:30 pm, thanks."

I called the shop and spoke with Chris (Manager). I asked how they diagnosed my car and if there was a warranty for the repairs. Chris said they visually inspected, test drove, and used a machine to diagnose it. He said it would take 2-days for the repairs and I'd have a 2-year/24,000-mile warranty covering all parts and labor if I agreed to have all their recommended repairs done. I agreed to all the repairs.

I picked up my car a couple days later during my lunch break and paid $993.90. I drove about 1/2 a mile to the gas station from their shop. My car smelled like something was burning and it cut off upon entering the gas station driveway. I opened the hood of the car but did not see smoke or fire. Several times, my car hesitated, cut off, then started up as I entered and exited the gas station. I called the shop and spoke with Tina again. I informed her of how poorly my car was running. She asked me to bring the car back in 2 days due to them being "backlogged". I did.

Again, I spoke with Tina and also pointed out that the invoice showed a 1-yr/12,000-mile warranty but Chris told me I'd have a 2-yr/24,000 warranty. Tina informed Chris about the discrepancy in the warranty in my presence. Chris laughed, said "diagnoses are not warranted". He then stated "It's going to cost you to repair whatever's wrong with it". I suggested that he looked at the car before trying to charge me more fees and left my car.

Later, Chris called me and tried to charge another $379 to replace the Master Airflow Sensor. I pointed out that part was supposed to have been taken care of. I suggested he check the invoice and told him about Tina's original voice message, which included the Master Airflow Sensor. Chris said he would check the invoice and call me back.

Chris didn't call me back. Instead, he called my co-worker, whom I later found out was his friend. My co-worker told me I could pick up my car and Chris stated it had been repaired without the additional $379, as a courtesy to the place where I work. I mentioned to my co-worker that it was unprofessional for Chris to call her instead of me. I said I'm not her client and our job did not pay nearly $1,000 for the repairs…I did.

When I picked up my car, Chris used a black marker to color over and voided the warranty in front of me. I asked him why he did that. He said because 2nd repair was unrelated to the 1st repair. I pointed out the Master Airflow Sensor listed on the original invoice, referred to Tina's voicemail, which also talked about the Master Airflow Sensor, and mentioned that his shop supposedly ran a comprehensive full diagnosis. I asked Chris several times if he was going to honor his warranty. He didn't respond to my question but told me to leave because the shop was now closed. I left.

I drove my car about 3 days. Then, parked it because it was still running poorly, smelling like something was burning, and cut off more than it did when I originally brought it to Wayne & Dave's Automotive. I attempted to have my car smogged shortly thereafter but it didn't pass. It never failed smog before Wayne and Dave's so-called repair. I eventually had to sell my car at below market price because those problems didn't go away and I informed the buyer of the problems. My job checked with our clients that utilized Wayne & Dave's shop for their vehicle repairs, which my job previously paid for. Our clients were still in need of repairs for their cars, which were supposed to have already been fixed by Wayne & Dave's. My job no longer uses Wayne & Dave's Automotive to repair our customers' vehicles.