Purchased a peephole cam for my daughters apartment. Less than 1 1/2 years later the camera started playing video in black and white only and sometimes nothing at all. 3 hours on the phone with ring. They didn't care. They hacked into cam to tell me what the problem was. Said they would send part necessary to fix it. Then they said they couldn't send part. Tole me I had to buy her a new camera. They would give me a small discount. Looked up the camera and it turns out I need to purchase it as a bundle with a chime. I explained I don't want a chime, don't need a chime and am not paying for something I don't need. They said that is the only way I can buy the camera. My daughter gets all the alerts she needs on her phone. Has an apartment and doesn't need a chime. They said my warranty was up 5 months ago so they won't replace the camera. I had $260.00 wrapped up in the first one counting 2 extra rechargeable batteries.
Why do I want to buy something I don't need. I don't even trust the camera will last more than 1 1/2 years and I can't buy her one every year and a half. They don't care and they don't stand behind their product.
Potentially cost them a lot. Many other tenants at the apartment complex were interested in one and management possibly was too. We are telling all of them to consider something else.
Customer service was a nightmare. Look for another camera before you get a RING.

Date Ordered: June 26,2019
Order Number: W*******
Order Total: $217.11
Ship to Home
Delivered to
Karen Taylor
Hutchinson, KS *******
Product Information
Item
Qty
Price
Ring 1080p Wireless Door View Cam - Video Doorbell designed to replace your peephole
Model # 8SP1S9-0EN0
Store SKU # *******464
1
$199.00
Payment Information
Billing Address
Karen Taylor
Hutchinson, KS *******
Payment Method
HD Commercial
Payment Details
Subtotal$199.00
Shipping
Scheduled Delivery
Sales Tax$18.11
Order Total$217.11