This company is simply crooks and liars. I was robbed on New Years Eve and had my phone stolen.
They asked me for Proof of Address from their list on their website. After explaining to them I do not have anything on the list they essentially told me "too bad". Rogers called them on my behalf and I spoke with Tier 2 group twice. Each time they told me over the phone that due to my circumstances they can take my Wireless Service Agreement as Proof.
Each time I sent it in they have rejected it, basically lying to me over the phone.
This company is inherently useless. I need my phone for my job and being without one has compromised my livelihood and ability to earn income. Likewize refuse to do their jobs due to a loophole and the fact I don't have any the bills that they accept as "Proof". I have offered bank statements and even my SIN but still no service.
Likewize are essentially scammers and are not legitimate in how they deal with customers.
I was mugged on NYE and have been treated the same by the company as I was by my assailants. Shame on Likewize as well as Rogers for setting up camp with a company as useless and vindictive as Likewize.
Do yourself a favor and never sign a contract or a premium protection plan with this company. They will railroad you and refuse service if they have any ability to do so. I have not had a phone for 25 days due to their inept service.
Also, do not use Rogers for premium as this is their 3rd party company they work through. Rogers will say it's in-between you and Likewize when they are called out. Rogers is also complicit in lying and not helping customers when they are actually needed for once.
All in all, Likewize operates with ill intent and has no intention of helping you unless forced to do so. Very poorly run, inhumane company that lacks respect for the people who line their pockets.
Worse money I have ever spent on a service.
Would not recommend to my worst enemy. Terrible service, even worse staff and a standard of ineptitude that is so bad it is almost impressive
User's recommendation: DO NOT USE THIS COMPANY FOR PHONE PROTECTION.
Preferred solution: Deliver product or service ordered.
Likewize Cons: Lie to customers, Create loopholes to justify no service, Nearly impossible to get a hold of, Terrible employees.
Do not use Rogers. They are liars and will not aide you if you need help. Their Protection Plan is a joke and non-existent. They are shameful and irresponsible.
Samsung Galaxy S22 Ultra