1 review for RushCard is not recommended
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Florida
1 review
0 helpful votes

Bad Business
January 8, 2022

Dear reviews if anyone is looking for a safe debit card RushCard is not the one, on January 7th RushCard allow a transaction to go through without my authorization to a company call Park Mobile in Atlanta Georgia. I Googled the company's name I Googled the company's name while the representative was on the phone and the representative heard for themselves it was a scam when I called the number that google provided.

January 8th I called RushCard back I spoke with another representative that told me I will have to have a new card sent out I can either choose standard mail or I can have the card expedited for $35, I ask the representative why should I have to pay $35 to receive a card that I did not authorize to be used then the representative replied to me again stating that I can choose $35 to expedite or standard mail I chose standard mail, but the representative took it upon themselves to take $35 off my card anyway today I called to speak to someone else about the situation in hand and I was told just now by the representative that I cannot get my $35 back because that's Rush cards policy.

Ever since Russell Simmons sold his company I have been having plethora of transactions done on my card without my authorization and all the representative can tell me as a customer since 2008 is it's nothing they can do until I sign paperwork for the claim I told the representative that I have been having problems trying to download the paperwork they sent to me via email I have been unsuccessful to get this documentation that was sent to me, so I said all of this to tell you guys this if you have a RushCard I will cancel my business with the RushCard and they are trained to tell us as customers they understand us my question is how can we understand the next human being when we don't even know the capacity of their frustration their pain or their hurt that's like telling someone we understand their hurt from the loss of a loved one we don't understand the next person pain because we're not in their heart we can only imagine the significance of pain that they're in.

So how can RushCard Representatives understand me when they don't even know nothing about me they don't even know my financial situation to understand me but this is how these big corporations do they make you go through all these loops and jumps to retrieve your money back but they don't make the thieves that steal our money go through all the things that they put us as customers through and we have been loyal to them for years I've been a loyal customer with RushCard since 2008 and now they have the audacity to put me through the wringer to get my money back I don't care if it was 10 cents they took it's my ten cents. So again viewers do not get a RushCard I don't have any of these issues with my green dot or bank mobile. Thank you guys for taking the time to read my review please do not get a RushCard find other debit card companies that are more safe and will protect their customers better than RushCard you guys stay blessed and make sure that none of this happens to you..

Date of experience: January 8, 2022
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