If it was possible to give this company 0 stars, I would. I had 4,000 slides to be scanned. I was looking forward to reviewing and receiving the hard drive. I had spent innumerable hours numbering and titling my slides, and these were organized by trip and year. When I began the review, I noticed that these were not only out of order, but slides were scanned on the wrong side. I informed the company, and they argued with me about having scanned the indicated slides correctly. I have sold and made prints of many of the slides that were supposedly correctly scanned. I had to take photographs of these slides to PROVE that the scans were incorrect. I receive an e-mail from the administrator telling me that all have been corrected, and right out of the box, they were not. I called and said, I am done, I want a refund and a return of my slides and I get an e-mail apologizing for the inconvenience and distress this has caused me with no further regard to my request. I submitted these slides on August 7th, was out of town for three weeks so told them there is no hurry, and it is clear to me that little regard was paid to my slides or the care in which they had been organized and stored. I had placed great faith in this outfit after communicating with them prior to submitting my order, and I am so angry after this experience that I hope this review alerts anyone choosing to consider this company to stay clear. I have given them every opportunity with copious notes on what was incorrectly done, and the response has been more than appalling. Actions, not words count. And while the admin individual was cordial and helpful, the scanning team cannot tell what side of a slide is the correct side and then argues with you.

While I have dated this review 12/17/2024 note that this has been going on since I received notification that my scans were ready for my review. I have spent hours and hours and hours reviewing and noting in writing the issues with these scans. No one should be subject to this kind of experience when simply seeking to keep cherished memories alive.

I have included the response to my request for a refund and a return of my slides below.

Dear Susan,

I hope this email finds you well. I want to sincerely apologize for the ongoing issues you've experienced. We understand the frustration and inconvenience this must have caused, and we deeply regret that our previous efforts haven't fully resolved the problem.

Our team has worked tirelessly to implement the best possible solutionss, but it seems we've reached a point where further changes may not yield the desired results. We're truly sorry that we couldn't deliver a more satisfactory outcome.

Once again, we apologize for any distress this may have caused.

Best regards,