Servpro West Pasco (from bill). I used this company December 2022 paid them $500 over the phone and was told due to the size of job that would cover it. I may get a refund as well because it was about a two hour job & may not even be that much. After tipping the technician that cleaned the house and her verbalizing that nothing else is due, now months later I get a 'surprise' invoice along with email threats to pay an additional $1200+ dollars. Not only that, they're adding interest. I know NOTHING about this additional charge, I was told it was paid in full (and even tipped the technician), then this company started sending harassing emails MONTHS LATER from the company about owing more money that I know NOTHING about AFTER the technician on site said I was paid in full. I asked the company for my signature on the document that acknowledges that I understood that there was another 1200+ dollars due and they never provided it.

After threatening emails from the company to legally come after me, they then now have a third-party collection company threatening to further do damage to my personal credit. The problem is, is that this company thinks that coming to my house and doing a job leaving with the understanding that it is 'paid in full' (and even tipping the technician) - this company believes a work order is an open checkbook from wherever they show up to after collecting money upfront for the job & confirming post job that it's paid in full.

They try to intimidate through emails and through collection agencies MONTHS LATER, with the whole bases being a complete scam. They will NOT provide any documentation of your signature on any work orders. And they add interest to an 'invisible' secondary invoice made up months later, after a job is completed & they've acknowledged it paid in full. Servpro is now harassing me. They are threatening to use my personal information somehow on my credit bureau, which is ludicrous, which is a security/privacy violation on top of. They are scam artists and I would NEVER recommend this company.

No one's job is an open checkbook that you come and try to collect months later after telling the client that they have 'paid in full' and then going back and threatening the client to take 'legal actions' when you know you're being a scam artist. I definitely DO NOT recommend this company to anyone. Learn from the advantage they're attempting to take from me. I'm not going to allow this.