5 reviews for Spectrum are not recommended

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Enrique A.

California

12 reviews

12 helpful votes

1.5 HOUR HOLD TO TERMINATE SERVICES

September 8, 2023

That's the Chat Log. The value my business but make me wait hours to terminate services? I absolutely hate the fact that in the area where I live they seem to have a monopoly as they are the only cable company that services this area. Time Warner was an ethical company in comparison to this overpriced customerserviceless unethical corporation!

They are negotiating pricing with the Disney Corp. That means ESPN network and ABC is not available and they only compensate $15 for the entire month and my bill is $290. I can't watch College football games but they apologize and appreciate me a valued customer?

This is one of the most unethical comapines there is and filing a compalint with BBB is an absolute waste of time! IF AT ALL POSSIBLE, NEVE DO BUSINESS WITH SPECTRUM.NET

What else can we help with?
The wait time to terminate services on the phone is over 1 hour
Hi, you're connected with renard
Hello, my name is Renard with Spectrum. I see you need assistance with talking to an agent. I am here to help. May I please have the name of the person I'm chatting with?
Enrique A
Thank you for chatting in with us today. What can I assist you with today?
I want to either terminate my cable service or get the most basic package
Awesome! Thank you for confirming this for me. One moment please.
Ive been on hold for 45 minutes trying to cancel services
I completely understand. One moment please.
The wait time to terminate services on the phone is over 1 hour
Please call in to our Retention Team at *******328. You can also find that information at www.Spectrum.net/contactus. They currently do not have a chat team. Due to the higher than normal call activity, there maybe a longer than normal wait.
Retention is the only team, that can assist you with your request.
Is there anything else I can assist you with or have I addressed the reason for your chat?
These are unethical business practices
I completely understand where you are coming from and I am sorry to hear that, we really do value your business.
Is there another matter, I can help you with today?
I will copy this chat and complain to the BBB
The wait time to terminate services on the phone is over 1 hour

Date of experience: September 8, 2023