The Gazebo Store

Absolutely love our gazebo its built so well and didnt move an inch even with strong winds and heavy rain best purchase ever

So happy with this tent. It really helped me out on Thanksgiving because it was actually raining outside. But the tent kept us dry, the heater kept us warm, and the lights kept us talking all night for an amazing night with amazing friends.

Thank you Mike for the fast shipping, and awesome quality tents. Your recommendations were perfect!

By the way it was very easy to set up, just like you said. Only took us 45 minutes.

I ordered a tent 2 months ago. They did not contact me for a month and waited for me to reach out to them. After getting a refund on the order they didn't ship, I tried to order again because they said it was now in stock. That was 32 days ago. I spend the morning trying to reach them and no one responds to their live chat or voice mails. Looks like I'll have to spend time reaching out to my credit card company. There are a lot of vendors like grainger.com, hd-supply, and amazon that sell the same items - use them instead!

Shorty after placing order I realized I provided wrong shipping address. Party and billing address were different locations. Having just had major surgery I realized between inability to carry tent and recuperating at a different address that I had a problem. Called within an hour of placing order, sat on hold for long time, no answer. Left several messages on different voicemail prompts. Tried "chat", sent several emails. No response. I fee like this company is not operating in good faith. I am contesting charge with credit card company.

This company does not respond to anything. I called over 5 times, left messages, sent emails to every email address they have, nothing. The online chat just puts you in a queue and no one ever responds. I paid for a top of the line tent, received a much lower grade one. They will not respond to any form of communication. The website says award winning customer service, but there is no way to contact anyone. I filed a claim with the credit card, low and behold they did respond to that, just with lies that they tried to contact me. Phone records show that is a lie. DO NOT ORDER FROM THESE JOKERS, seriously, seriously awful.

I give them 3 stars because the tent is great and exactly what I needed, but contacting them after the fact to get replacement parts is next to impossible and very time consuming. I hold on the phone and get pushed to voicemail, I've emailed every email they have with no responses. So time consuming! I love the product, but there is no service for their customers after the sale is through. After spending over $1,300 on a 16' x 26' canopy, I expected better service. Wished I had read the reviews prior to purchasing.