11 reviews for Tillys are not recommended
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Arizona
1 review
8 helpful votes

I never have a problem with Tilly's!
August 9, 2014

I never have a problem with Tilly's! I love the store and always feel very welcome, but today I left feeling judged and bullied. First off, i am not loaded with tons of money so getting to buy something at Tilly's is special. Well, i didn't have any money, besides a $20 gift card so I was limited on what I could buy! So i was in the store for a good 20 minutes looking around, trying to decide what to buy when i found a pair of earrings and a cute tumbler cup that i have been wanting for a while now! So i went up to the cashier and there were five male employees huddling around. When i walked up they all started laughing and one of them said "I can't believe you come here, shop for 20 minutes, and then decide to but a cup!" I was astonished! I couldn't believe they were judging me for what i was buying. Hadn't they ever head the saying "the customer is always right." But I ignored them throughout the whole checkout process, even though they continued to laugh and make jokes at me. When i handed them a 20% coupon they told me, "I would buy other stuff. This coupon doesn't expire till next month and this is a waste." I couldn't believe the words coming out of his month. So he told me to buy like a shirt or something. Therefore, i went and grabbed some flip flops. But since i only had a $20 gift card, i couldn't afford the other stuff. So i told him I just wanted the flip flops, and so he just laughed at me mockingly and took 10 minutes to check out. At that point i had already had it, but when another employee walked up to me and said "that girl is still here and she is only buying flip flops," i had it! I couldn't wait to leave that store. I have never felt more humiliated in my life. I felt bullied and i don't ever want to return to that store again. First off, they never said anything positive to me like hello or have a nice day. Secondly, they made fun of what i was buying. And thirdly, they acted like i had to buy what they wanted me to buy, like customers don't have a choice. I felt embarrassed, ashamed, and most importantly angry. I am just dumbfounded that they even got a job at a world renown customer service oriented place like Tilly's. I am never going to shop at the Tilly's located in Queen Creek, Arizona ever again. So thanks the Tilly's employees they have lost what was a reliable employee.

Date of experience: August 9, 2014
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